Ratings based on 965 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Merced
Posted 2 Jan 2025
Nicely remodeled clean and quiet. Very nice hotel for the price.
by A verified traveler
Posted 2 Jan 2025
I like everything about it . The suites are little apartments. Not my first stay , not my last stay.
Comment from Hotel Management
3 Jan 2025 by Customer Care Team, Hotel Management
Dear Walter, thank you for your wonderful feedback! We're thrilled to hear that you enjoy the apartment-like suites and that you've chosen to stay with us multiple times. Your loyalty means a lot to us, and we look forward to welcoming you back for many more stays in the future!Best Regards,Customer Care Team
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Customer Care Team, Hotel Management
Dear Gloria, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team
by A verified traveler
Posted 31 Dec 2024
Above average amount same grade accommodations.
Comment from Hotel Management
1 Jan 2025 by Customer Care Team, Hotel Management
Dear Yaowen, thank you for your review! We're pleased to hear that you found your stay above average compared to similar accommodations. We strive to provide a comfortable experience and look forward to welcoming you back in the future!Best Regards,Customer Care Team
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Andrea Front Desk, Hotel Management
Dear Jonathan, Thank you so much for your review.Looking forward to see you any other time.Best
by A verified traveler
Posted 28 Dec 2024
I prepaid for two nights and left after the first. That’s how lousy this place is. No, they didn’t refund me anything.
Walls are paper thin. We heard the TV next door ALL night. Tiny room. Musty, mildewy, dusty for throughout. Bed frame had to be broken because it thumped every time I sat on it. Rusty components in the bathroom.
Why stay at this dump, when the Marriott or Hilton properties down the street are 10x nicer with rooms more than 3x the size for not much more? That’s what I ended up doing. Lesson learned.
Comment from Hotel Management
29 Dec 2024 by Andrea Front Desk, Hotel Management
Dear Corey, We are sorry to hear you were not comfortable in your staying with us. We are always looking to improve our guests' experience as much as possible.Best
by A verified traveler
Posted 28 Dec 2024
Very good!
Comment from Hotel Management
28 Dec 2024 by Andrea Chavez Front Desk, Hotel Management
Thank you much for your review. Looking forward to host you in the future.Best.
by A verified traveler
Posted 27 Dec 2024
This was a good place for a one night stay while we visited Stanford. It has a cute zen garden. No plant based milk for coffee though.
Comment from Hotel Management
27 Dec 2024 by Andrea Front Desk, Hotel Management
Thank you so much for staying with us and give us a review.Looking forward to host you again.Best,
by A verified traveler
Posted 26 Dec 2024
The room set-up and the king sized "cloud" for a bed was an ultimate cherry on top
Comment from Hotel Management
27 Dec 2024 by Andrea Front Desk, Hotel Management
Thank you so much for staying with us and give us a review.Looking forward to host you again.Best,
by A verified traveler
Posted 22 Dec 2024
Great location. As someone who was born and raised long ago in Palo Alto, I was excited to be back in my old neighborhood. It was great to be able to run from the hotel to my old high school (Gunn) and up into Los Altos Hills, where I used to do training runs.
My room was not cleaned after the first night, but after I complained it was cleaned and refreshed well the next day.
The small fitness center could use an upgrade, for example with towels and more exercise mats being provided.
Comment from Hotel Management
23 Dec 2024 by Customer Care Team, Hotel Management
Dear David, thank you for sharing your feedback. We're glad to hear that our location was convenient for your trip down memory lane, and we're happy that you enjoyed the area. However, we sincerely apologize for the oversight in cleaning your room after the first night, but we're glad we could promptly address the issue. Your suggestions regarding the fitness center are appreciated, and we'll consider them for future improvements. We hope to welcome you back again soon for another great stay!Best Regards,Customer Care Team
