Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jul 2024
Comfy Older Non-chain vibe;
by A verified traveler
Posted 3 Jul 2024
Really good value for the price.
Comment from Hotel Management
3 Jul 2024 by Customer Care Team, Hotel Management
Hello Fredric, thank you for your positive feedback! We are delighted to hear that you found our hotel to be of great value for the price. We strive to provide an excellent experience for our guests, and your satisfaction is our priority. We look forward to welcoming you back in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 1 Jul 2024
We love this place for accessibility- cleanliness- quiet- safety- breakfasts are awesome!
Comment from Hotel Management
2 Jul 2024 by Customer Care Team, Hotel Management
Dear Shelly, thank you for your wonderful feedback! We're thrilled to hear that you love our hotel for its accessibility, cleanliness, quiet atmosphere, safety, and awesome breakfasts. Providing a comfortable and enjoyable experience for our guests is our top priority. We look forward to welcoming you back for another great stay soon!Best Regards,Customer Care Team
by A verified traveler
Posted 25 Jun 2024
Always a smile at Zen !
Comment from Hotel Management
27 Jun 2024 by Customer Care Team, Hotel Management
Dear Lisa, thank you so much for your kind words! We're thrilled to hear that you've experienced friendly service with a smile at Zen. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay soon. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels until then!Best Regards,Customer Care Team
by A verified traveler
Posted 23 Jun 2024
There was a standard toilet seat on top of an elongated toilet… a little strange.
Comment from Hotel Management
25 Jun 2024 by Customer Care Team, Hotel Management
Dear Kathryn, thank you for bringing this to our attention and for your recent stay with us. We apologize for any inconvenience caused by the mismatched toilet seat in your room. This does not meet our usual standards of comfort and cleanliness, and we regret that you experienced this issue during your visit. Please rest assured that we have addressed this with our housekeeping team to ensure that all our rooms are properly equipped with appropriate fixtures. Your feedback is incredibly valuable to us as we work to improve our guest experience. If there is anything else we can do to make it up to you or if you have any further concerns, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Customer Care Team, Hotel Management
Dear Julie, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team
by A verified traveler
Posted 17 Jun 2024
Nice. Affordable.
Comment from Hotel Management
18 Jun 2024 by Customer Care Team, Hotel Management
Dear Benjamin, thank you for your feedback! We're glad to hear you found our hotel nice and affordable. We appreciate your patronage and hope to welcome you back soon.Best Regards,Customer Care Team
by A verified traveler from Chino
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler from Hilo
Posted 13 Jun 2024
Front office staff wonderful. Other workers very unfriendly, especially person maintaining buffet. Person upstairs extremely noisy. Kept bouncing a basketball in the middle of the night while we were trying to sleep. Very annoying.
Comment from Hotel Management
14 Jun 2024 by Customer Care Team, Hotel Management
Dear Guest, Thank you for your feedback and for highlighting the wonderful service provided by our front office staff. We apologize for the unfriendliness of other workers, particularly the person maintaining the buffet, and for the noise disturbance caused by the guest upstairs bouncing a basketball during the night. We understand how disruptive this must have been for your stay. Our team will be addressing these issues to ensure a more pleasant experience for our guests. We appreciate your input and hope to provide a more comfortable and enjoyable visit on your next stay.Best Regards,Customer Care Team
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
3 Jul 2024 by Customer Care Team, Hotel Management
Hello Catalina, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team
