Ratings based on 379 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Alyssa L, Hotel Management
Dear Robert, Thank you for your wonderful review!We are delighted to hear you had a five-star experience and that our team exceeded your expectations. Your review inspires us to continue providing exceptional service, and we look forward to welcoming you back soon.
by A verified traveler
Posted 18 Nov 2024
Bedding, rooms first class.
Staff not as attentive during breakfast. Lots of staff around... just our particular waitress was a bit missing. Never got a 2nd cup of coffee, nor offered a cup. I found myself looking around for her.. then just gave up. At time of payment... it seemed to lag, there were other conversations with her and the staff that seemed to prolonge her assertiveness to the task. There were only 2 or 3 tables in the whole restaurant.. so it was not that you guys were busy.
Comment from Hotel Management
27 Nov 2024 by Nobu Team, Hotel Management
Hello Art,We appreciate you taking the time to review and we are so glad you've enjoyed your stay. We're pleased to know you enjoyed our rooms and high quality bedding. Thank you for your feedback about our breakfast service, we are looking into this right away. We want to ensure all our guests experience our highest quality service in all areas of the hotel so we appreciate you bringing it to our attention. We look forward to an opportunity to host you again in the future.Kindest regards,-Frannie BeierAssistant Director of Front Office
by A verified traveler
Posted 3 Nov 2024
Nice property, quick checkin and checkout
Comment from Hotel Management
7 Nov 2024 by Alyssa L, Hotel Management
Dear Asifa,Thank you for your kind feedback!We are pleased to hear you enjoyed the property and had a smooth check-in and check-out experience. We look forward to welcoming you back soon.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Hotel Management , Hotel Management
Dear Melissa, Thank you for your 5 star review! We're glad to hear that you had a great experience with us. I will make sure to share this with the team. We hope to see you again soon! Thank you again for staying at Nobu Hotel Palo Alto.
by A verified traveler
Posted 27 Oct 2024
Very well situated in Palo Alto. However elevators were at times broken
Comment from Hotel Management
1 Nov 2024 by Hotel Management , Hotel Management
Dear Leo,Thank you so much for taking the time to share your experience with us. We are very sorry to hear about the elevator issue you encountered during your stay. Our guest elevator is now operational. We hope to have a chance to welcome you back in the future. Thank you again for taking the time to share your valuable feedback.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Hotel Management , Hotel Management
Hello Paul,We appreciate you taking the time to review and we are so glad you've enjoyed your stay. If you have any further feedback or comments, please feel free to reach out to us at nhpal-guestservices@nobuhotels.com. We look forward to an opportunity to host you again in the future.
by A verified traveler
Posted 23 Sep 2024 on Hotels
by A verified traveler
Posted 22 Sep 2024 on Hotels
