Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
The staff is excrement and they’re always willing to accommodate us with Stanford hospital rates. We’re extremely happy we found this hotel.
Comment from Hotel Management
16 Jan 2025 by Neeruta Thapa, Hotel Management
Dear Marcos,Thank you so much for giving us a 5 out of 5 rating! We're excited to have had the chance to serve you and can't wait to welcome you again soon!
by A verified traveler
Posted 11 Jan 2025
Needs renovation property dated and need of repair.
Comment from Hotel Management
16 Jan 2025 by Neeruta Thapa, Hotel Management
Dear Dennis ,Thank you for giving us a 4 out of 5! We truly appreciate your feedback and look forward to welcoming you back to make your next experience even better
by A verified traveler
Posted 11 Jan 2025
Staff are always helpful and friendly.
Comment from Hotel Management
12 Jan 2025 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto. It was wonderful having you join us recently. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. We hope to have the pleasure of your company again soon!C.P. Management Team
by A verified traveler
Posted 11 Jan 2025
Outdated old hotel
Comment from Hotel Management
12 Jan 2025 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto. Having you as our guest recently was truly a pleasure. However, we regret your concerns about the condition of the property. The issues you raise are important to us, and we will be sure to share them with the respective teams. We hope to welcome you back in the future to change your lasting impression.C.P. Management Team
by A verified traveler
Posted 5 Jan 2025
Our 2nd time staying here. Amazing customer service. They really go above and beyond at this hotel. Room & bathroom are very nice and clean. 5 stars to all staff from checking-in to our bartender. Very polite and efficient! Food was amazing too. Very tasteful. Thank you for another amazing experience!
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto. We are pleased to learn you enjoyed your stay with us, particularly our customer service. We will share your wonderful comments with our internal team, as they would be proud to hear them. Thank you for being our guest, and we can't wait to welcome you back!C.P. Management Team
by A verified traveler
Posted 30 Dec 2024
Good place to stay I do recommend it
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto. It's wonderful to hear you had a memorable experience with us. Your recommendation means a great deal to us, and we look forward to welcoming you back again soon.C.P. Management Team
by A verified traveler
Posted 29 Dec 2024
Christine was fantastic and welcomed us as we checked in. She was friendly and very knowledgeable about the hotel. We signed up for the rewards program and was blessed with complimentary goodie bags.
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto.It’s always wonderful to hear when a team member like Christine makes such a positive impression by providing a welcoming and seamless experience. We’re also pleased you enjoyed the rewards program perks and felt the extra touches added to your stay. We hope to have the pleasure of welcoming you back again soon!C.P. Management Team
by A verified traveler
Posted 28 Dec 2024
The putting green needs improvement along with driving range. Dog park fence needs attention and area cleaned of tree debris. Only one elevator was working on a holiday week. Overall had a decent stay.
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto. We are glad to hear that your overall experience was enjoyable; however, we have noted your concerns and will address them promptly. It was a pleasure having you stay with us, and we sincerely hope to welcome you back during your next visit to Palo Alto.C.P. Management Team
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
16 Jan 2025 by Neeruta Thapa, Hotel Management
Dear Chris,Thank you for giving us a 3 out of 5! We truly appreciate your feedback and look forward to welcoming you back to make your next experience even better
by A verified traveler
Posted 19 Dec 2024
Good hotel to stay for business trips.
Comment from Hotel Management
19 Dec 2024 by Reservations, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto. It was a pleasure having you as our guest recently. We're pleased to know you were comfortable during your stay. We look forward to seeing you again soon.
