Ratings based on 250 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Reception staff was pleasant and friendly. we appreciated the bottle of wine as a welcome gift.
Food served at dinner was below par... a too full plate of not very warm "Caramella" soup, (not our favourite), a full plate of tasteless black linguine with few shrimps, scallops and peppers. Service was below par. We had a bottle of rose, our glasses were never refilled, but those of other guests were. The male staff member was not overly friendly (to us...) The large room was excellent with beautiful view of the surrounding areas.
by A verified traveler
Posted 7 Oct 2024
We loved being at the historic castle. We happened upon the mideival fair that weekend and was such a treat.
by A verified traveler
Posted 25 Aug 2024
A truly enjoyable experience. Great staff, breakfast, suites and overall hotel are a historic piece of heaven! You won't want to leave. There is enough to relax, explore and enjoy in the castle grounds/hotel. I worked while the family checked everything out. It was unforgettable!
by A verified traveler
Posted 21 Aug 2024
by A verified traveler
A unique stay
Posted 7 Aug 2024 on HotelsWe had amazing time at this place!
Stuff were lovely and welcoming, the building itself right out of a fairytale.
Stuff extremely helpful (thank you Anna!), and the rooms wonderful.
by A verified traveler
Posted 5 Aug 2024 on Hotels
Excellent place
Comment from Hotel Management
9 Aug 2024 by Pousada de Palmela, Hotel Management
Dear Mr. Jose, On behalf of our entire team at Pousada Castelo Palmela, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Palmela.Best regards, The Team at Pousada Castelo Palmela
by A verified traveler
Beautiful historic hotel
Posted 28 Jul 2024 on HotelsWe had a very pleasant stay at this Pousada. The room was well appointed and the bed was the most comfortable I’ve ever slept on.
The breakfast was also superb.
The staff were all extremely helpful and knowledgeable. You can also walk around the ruins and fortifications next to the hotel. It is a very beautiful setting.
The only very minor negative was the shower fitting in the bathroom that is supposed to hold the shower head.
It was very loose meaning when you showered you had to hold the shower head in your hand rather than leave it in the wall holder otherwise the water pressure would cause it to wobble around which sprayed water all around the bathroom rather than onto the person showering.
Comment from Hotel Management
9 Aug 2024 by Pousada de Palmela, Hotel Management
Dear Mr. Richard, On behalf of our entire team at Pousada Castelo Palmela, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Palmela.Best regards, The Team at Pousada Castelo Palmela
by A verified traveler
Posted 23 Jul 2024
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by A verified traveler
Beautiful but in need of updating and bad food
Posted 18 Jul 2024 on HotelsThe positives are this is a beautiful, historic building with great views and large rooms, the negatives are the service, especially in the restaurant, the food (the worst dinner we’ve had in Portugal, the fish was so overcook and had no sauce), the communal facilities (there’s a stunning courtyard, but it’s not used and it has 4 half dead orange trees and fake wisteria flowers, nothing else to make it nice) and the large bedrooms, which, although large and nice, need updating, especially the ugly bathrooms.
Comment from Hotel Management
9 Aug 2024 by Pousada de Palmela, Hotel Management
Dear Mr. Thai Ping, On behalf of our entire team at Pousada Castelo Palmela, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Palmela.Best regards, The Team at Pousada Castelo Palmela
by A verified traveler
Posted 18 Jul 2024 on Hotels
