Ratings based on 512 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Melissa M., Hotel Management
Thank you for your wonderful feedback! We’re thrilled you enjoyed your stay and look forward to welcoming you back!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Melissa M., Hotel Management
We're sorry to see your low rating. Your experience is important to us, and we’d appreciate the chance to learn more about how we can improve. Please don’t hesitate to reach out to share your feedback.
by A verified traveler from Redondo Beach
Posted 14 Nov 2024
Clean room
Comment from Hotel Management
14 Nov 2024 by Melissa M., Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed the clean room, and we look forward to your next stay!
by A verified traveler from Lake Havasu City
Posted 14 Nov 2024
I would definitely stay again
Comment from Hotel Management
14 Nov 2024 by Melissa M., Hotel Management
Thank you for your wonderful feedback! We’re thrilled you enjoyed your stay and look forward to welcoming you back!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Melissa M., Hotel Management
Thank you for your wonderful feedback! We’re thrilled you enjoyed your stay and look forward to welcoming you back!
by A verified traveler
Posted 12 Nov 2024
The property was updated and conveniently located near the freeway. The staff were nice and accommodating. The room was clean, spacious, and recently updated. The only issue was the $100 per day deposit. On the listing it stated that the deposit would be $50 a day. Other than that, everything went well and I would stay again.
Comment from Hotel Management
13 Nov 2024 by Melissa M., Hotel Management
Thank you for your feedback! We're glad you enjoyed our updated property, convenient location, and spacious, clean rooms. We apologize for the confusion about the deposit and will work to ensure clearer communication. We look forward to welcoming you back!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Melissa M., Hotel Management
Thank you for the rating! We look forward to welcoming you back soon!
by A verified traveler
Posted 6 Nov 2024
The Double Tree isn’t in the best area, but once you’re on their property. It feels much nicer and the staff was really nice. The room was very clean and had no issues.
Comment from Hotel Management
7 Nov 2024 by Melissa M., Hotel Management
Thank you for your review! We're glad you enjoyed your stay and found the room clean and the staff friendly. We hope to welcome you back soon!
by A verified traveler
Posted 4 Nov 2024
cleanliness
Comment from Hotel Management
4 Nov 2024 by Melissa M., Hotel Management
We’re very sorry to hear about your experience with cleanliness. This is not the standard we strive for, and we’ll be addressing your concerns with our team. Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 30 Oct 2024
i was locked outside of my room for 20 minutes after getting food because the door randomly stopped working. Supposedly the battery died. They wouldn’t give me a refund. My food was cold.
Not acceptable.
Comment from Hotel Management
30 Oct 2024 by Melissa M., Hotel Management
We apologize for the inconvenience you experienced with your room door. This is not the level of service we aim to provide, and we're sorry for the impact it had on your stay. We will address this issue with our team to prevent similar situations in the future. Thank you for sharing your feedback, and we hope to make it right if you choose to stay with us again.
