Ratings based on 568 Verified Reviews
3.3 Room cleanliness
4.1 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024
Great apartment, very spacious with a fantastic view especially for the price. Yes the rooms are tired but everything was clean and well equipped. The beds are very firm. The staff were friendly and welcoming. Pool area was clean and the pool bar prices are very reasonable.
by A verified traveler
Posted 9 Sep 2024
Great location and although rooms are a bit dated, for what I paid I have say it was value for money
by A verified traveler
Posted 5 Aug 2024
We booked to stay for 3 nights
Arrived in the evening, staff ( Helena) very nice.
Once out of reception area, accommodation is very dated and in need of attention.
Apt/ Room was clean
Toilet flush broken and toilet leaking
Contacted recp and it was repaired the next morning.
Air con on but doesn’t do much in the bedrooms
Beds comfy, clean towels
Sliding door to balcony poor quality and hard to slide or secure
Ants in the lounge area Corner and on balcony
Comment from Hotel Management
5 Aug 2024 by The Team Roc Illetas, Hotel Management
Hello Susan,Thank you for taking the time to share your feedback. We’re glad to hear that you received a warm welcome from our staff, especially Helena. However, we apologize for the issues you encountered during your stay, such as the air conditioning, the balcony door, and the presence of ants. Please know that we have informed our maintenance team to address these concerns promptly. We appreciate your comments, as they help us improve. We hope to have the opportunity to offer you a better experience in the future.Best regards,The Roc Illetas Team
by A verified traveler
Posted 3 Aug 2024
Nice staff
Comment from Hotel Management
5 Aug 2024 by The Team Roc Illetas, Hotel Management
Thank you, Majd, for your kind words! We're delighted to hear you had a pleasant experience with our staff. We hope to welcome you back soon!Best regards,The Roc Illetas Team
by A verified traveler
Posted 21 Jul 2024
The location was really good hotel was nice and clean but the only thing was the balcony doors were not secure in my room and my friends room next door they had the littlest of bolts fitted they need to be secured more
Comment from Hotel Management
5 Aug 2024 by The Team Roc Portonova, Hotel Management
Thank you, Terence, for sharing your experience. We're glad to hear you enjoyed the location and found the hotel clean. We appreciate your feedback about the balcony doors, and we take our guests' safety very seriously. We are already looking into this issue to make improvements. We hope to welcome you back in the future for an even better stay.Best regards,The Roc Portonova Team
by A verified traveler
Posted 21 Jul 2024
We stayed on the 4th floor and on entering the room your eyes are drawn to the most amazing veiw across the bay, however the more we looked around the more noticeable it was of how tierd the hotel was and in need of some major renovation.
We still had a great time and the staff were very friendly and helpful.
Comment from Hotel Management
5 Aug 2024 by The Team Roc Portonova, Hotel Management
ChatGPTThank you, Steven, for sharing your experience. We're delighted to hear that you enjoyed the amazing view from your room and that our staff was friendly and helpful during your stay. We appreciate your feedback regarding the condition of the hotel, and we are committed to making improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Best regards,The Roc Portonova Team
by A verified traveler
Posted 29 Jun 2024
The room's were dirty and very old fashioned, in disrepair and the balcony's uneven not what is advertised.
Comment from Hotel Management
15 Jul 2024 by The Team Roc Portonova, Hotel Management
Dear Victoria,We are sorry to hear that your recent stay did not meet your expectations. We apologize for the condition of the rooms and the balcony, and for any discomfort this may have caused. Your feedback is important to us, and we take it seriously as we continuously strive to improve our facilities and services.Rest assured, we are addressing these issues with our maintenance and housekeeping teams to ensure that our standards are met and that future guests have a more enjoyable experience.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Best regards,The Roc Portonova Team
by A verified traveler
Post apocalyptic sh%t hole
Posted 25 Jun 2024 on HotelsWhole place is in need of complete renovation, and is not appealing at all. Even the reception area is in very poor condition.
Beds were comfortable and staff pleasant
Comment from Hotel Management
27 Jun 2024 by The Team Roc Portonova, Hotel Management
Dear Matthew,We are deeply sorry that your experience at our hotel did not meet your expectations. We appreciate your feedback and want to assure you that we are taking steps to improve our facilities and services.We are glad to hear that you found our beds comfortable and that our staff was pleasant during your stay. We appreciate your patience and understanding as we work to renovate and enhance our facilities.We hope to have the opportunity to welcome you back in the future and provide you with a much more positive experience.Best regards,The Roc Portonova Team
by A verified traveler
Posted 25 Jun 2024
by A verified traveler
Posted 22 Jun 2024
Old property, in need of renovation, staff is very stingy, poor management, smell in the hallway, uneven paths, ac blew cold stinky air, they want to inspect the room before you leave just to nickel and dime you, sliding doors were not operable to enjoy the balcony. The furniture in the rooms are very bad do not be deceived by the pics. The hallways have old mattresses and weird stenches coming from urine stains on the carpets.
Comment from Hotel Management
27 Jun 2024 by The Team Roc Portonova, Hotel Management
Dear Khurram,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit.We are currently in the process of planning renovations to update our facilities and improve our guests' comfort. Your comments about the hallways, air conditioning, and room conditions are being addressed with our maintenance and housekeeping teams to ensure such issues are resolved promptly.We regret that our policies and inspection process caused any inconvenience, as we strive to maintain a high standard of quality for all our guests.We appreciate your input, as it helps us to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,The Roc Portonova Team
