Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
All was good
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Wonderfully attentive staff. Great location and facilities.
by A verified traveler
Posted 17 Dec 2024
The comfort room is okay in size but the sewer down pipe is boxed in the corner of the room, so anytime (particularly in the middle of the night) someone upstairs flushes, it makes a rumble in the room, really disturbing to my sleep. Additionally, there is a stench in the room, either from the blocked drain or failed trap. I wish I complained while I was there.
Comment from Hotel Management
18 Dec 2024 by Hotel Saratoga, Hotel Management
Dear Jimmy,Thank you for your feedback. We apologize for the issues you experienced during your stay, particularly the noise from the sewer down pipe in your room. We understand how important a good night's sleep is and regret any inconvenience this caused. For future stays, we encourage you to report any issues immediately so that we can address them promptly and ensure your comfort. Your feedback is very important to us and we hope to have the opportunity to provide you with a better experience in the future.Kind regards,Fausta Colaizzi
by A verified traveler
Posted 17 Dec 2024
Bad pillows, noisy, they no longer have life music at the rooftop.
Parking here is a nightmare.
Comment from Hotel Management
18 Dec 2024 by Hotel Saratoga, Hotel Management
Dear Eduardo,Thank you for your feedback. We are sorry to hear about your experience with the pillows. For your comfort, we offer a pillow menu to suit our guests' preferences.Live music has been discontinued since 2020, and we do not have this information on our website. As for parking, we did not receive any request for a parking lot with your reservation. Being in the city center, parking can indeed be challenging, as is the case in many urban areas, for this reason booking a parking space in advance is very important.We appreciate your comments and hope to welcome you back in the future.Best regards,Fausta Colaizzi
by A verified traveler
Posted 5 Dec 2024
The staff was super friendly, knowledgeable and always ready and happy to assist with questions ranging from places of interest to visit to restaurant recommendations to how to get from A to B, etc.
Comment from Hotel Management
15 Dec 2024 by Hotel Saratoga, Hotel Management
Dear Gabriel,Thank you for your amazing review! We are thrilled to hear that our staff made such a positive impression on you and to know that they were friendly, knowledgeable, and always ready to assist with your questions, whether it was about places of interest, restaurant recommendations, or directions. We look forward to welcoming you back for another great stay.Kind regards,Fausta Colaizzi
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
10 Dec 2024 by Hotel Saratoga, Hotel Management
Dear Eric,Thank you very much for your excellent feedback!It means that we fulfilled your expectations.We look forward to our next visit.Kind regards,Fausta Colaizzi
by A verified traveler
Posted 24 Nov 2024
Alba at front desk was an exceptional concierge! Walked everywhere, even at night, very safe area. Skybar at top offers great views.
Comment from Hotel Management
26 Nov 2024 by Hotel Saratoga Team, Hotel Management
Dear Mary,Thank you for your wonderful review! We are thrilled to hear that Alba at the front desk provided exceptional service. It is great to know that you felt safe walking around the area, even at night, and that you enjoyed the fantastic views from our Skybar.We look forward to welcoming you back soon!Kind regards,Fausta Colaizzi
by A verified traveler
Posted 19 Nov 2024
From the moment I stepped into the hotel I knew it was going to be amazing. The staff were very kind and made me feel very welcome. The from was spotless and had everything you need. I used the ‘indoor’ pool every day which was always clean. The massage I had was so good! I will be returning to this hotel every year 😍
Comment from Hotel Management
21 Nov 2024 by Hotel Saratoga Team, Hotel Management
Dear Sarah Lyn,Thank you so much for your wonderful review! We are thrilled to hear that you had such an amazing experience from the moment you arrived. Our team takes great pride in providing a warm and welcoming atmosphere, and it is fantastic to know that you felt right at home. We are glad you enjoyed the spotless room, the clean indoor pool, and the relaxing massage. We cannot wait to welcome you back every year! Kind regards,Fausta Colaizzi
by A verified traveler
Posted 8 Nov 2024
This hotel is amazing! The pictures don’t do this hotel justice as it’s completely updated and modern now, such a beautiful hotel. Don’t forget to reserve your parking ahead of time at the hotel it’s 16€ per day. Overall this hotel is a 10/10, the rooms are modern and functional, staff is incredible and so helpful. There are 3 pools, 1 of which is on the rooftop and you can go upstairs for a drink and/or swim and watch the sunset. Would recommend this hotel to anyone and would love to return again.
Comment from Hotel Management
21 Nov 2024 by Hotel Saratoga Team, Hotel Management
Dear Erin,Thank you so much for your glowing review! We are thrilled to hear that you found our hotel to be even more beautiful in person and enjoyed our modern updates. It is great to know that our staff made your stay special and that you appreciated the functional rooms and rooftop pool with its stunning sunset views. We look forward to welcoming you back and appreciate your recommendation to others. See you soon!Fausta Colaizzi
