Ratings based on 201 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Great location. Easy and beautiful walk to centre. Helpful and friendly staff. Room/bathroom very small but nicely furbished and decorated. Great for a short stay. Housekeeping rather inconsistent in checking coffee/tea supplies and fridge contents. Chocolates left on bed some nights, not others. Didnt eat at the hotel restaurant but it looked very nice. Swimming pool/sauna and steam area small but adequate and attractively laid out. Would recommend staying.
Comment from Hotel Management
21 Nov 2024 by Johanna Caño, House Manager, Hotel Management
Dear Sheila,Thank you for your thoughtful review! We're delighted you enjoyed our location, the easy walk to the center, and the friendliness of our staff. We're also glad you appreciated the decor and found our amenities attractive.We apologize for the inconsistency with housekeeping and will address this with our team to ensure a more seamless experience for future stays. Your feedback is invaluable in helping us improve.We hope to have the pleasure of welcoming you again, and perhaps next time you can try our restaurant—we'd love to hear your thoughts! Thank you for recommending us!Warm regards,
by A verified traveler
Posted 5 Nov 2024
Excellent boutique hotel close to everything in Palma. Staff and service went above and beyond. We will be back.
Comment from Hotel Management
6 Nov 2024 by Johanna Caño, House Manager, Hotel Management
Dear Serafina,Thank you for your positive review. We are so glad to see that you had a good experience in our home, and that you appreciated our service. We hope to welcome you back soon!Warm regards,
by A verified traveler
Posted 29 Oct 2024
Such amazing location and the spa was fantastic. Really loved the food in the restaurant too. The staff we all so friendly and kind and welcoming. Can’t wait to come back
Comment from Hotel Management
29 Oct 2024 by Johanna Caño, House Manager, Hotel Management
Dear Lynda,Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our location, spa, and dining experience. Our team takes great pride in creating a warm and welcoming atmosphere for our guests, so it’s lovely to hear that this came through in your stay. We can’t wait to welcome you back soon for another memorable visit!Warm regards,
by A verified traveler
Posted 29 Oct 2024
El Llorenc is in a perfect location for exploring Palma by foot. We loved the spa facilities, rooftop pool and the restaurant. Everything was perfect, but above all the staff were amazing. Would definitely come back!
Comment from Hotel Management
29 Oct 2024 by Johanna Caño, House Manager, Hotel Management
Dear Lynda,Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our location, spa facilities, rooftop pool, and restaurant. It’s fantastic that our staff made such a positive impression on your stay – they’ll be delighted to hear your kind words. We can’t wait to welcome you back on your next visit to Palma!Kind regards,
by A verified traveler
Posted 16 Oct 2024
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Comment from Hotel Management
16 Oct 2024 by Johanna Caño, House Manager, Hotel Management
Estimada Sra. Soto,Muchas gracias por su crítica positiva y por elegir nuestro hotel. Nos alegramos de que haya disfrutado de su estancia y esperamos darle la bienvenida de nuevo.Saludos cordiales,
by A verified traveler
Posted 5 Oct 2024
We stayed at Hotel El Llorenç for 2 nights and received excellent customer service from every staff member we encountered from the moment we walked through the door. Our room wasn’t ready so we went to the beautiful roof top patio for a drink and a bite to eat. We also ate at Dins which was outstanding. It certainly deserves the 5 star rating as a hotel and will definitely stay there again. Thank you for a wonderful stay!
Comment from Hotel Management
6 Oct 2024 by Marta González, Assistant Front Office Manager, Hotel Management
Dear Mrs. Riza,Thank you so much for your lovely feedback! We are thrilled you enjoyed your stay and had such a positive experience with our staff, rooftop, and Dins restaurant. We look forward to welcoming you back again!Kind regards,
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Marta González, Assistant Front Office Manager, Hotel Management
Dear Mrs. Hughes,Thank you so much for your feedback. We truly appreciate your support and are glad to hear you had a positive experience. If you have any specific suggestions on how we can improve to earn that fifth star, we would love to hear them.
by A verified traveler
Posted 2 Oct 2024
Absolutely beautiful property with incredible food. Walking distance to old-town Palma, highly recommend.
Comment from Hotel Management
3 Oct 2024 by Marta González, Assistant Front Office Manager, Hotel Management
Dear Liam,Thank you for your wonderful feedback! We're delighted that you found the property beautiful and enjoyed the incredible food. It's great to hear that our location made it easy to explore old-town Palma. We truly appreciate your recommendation and look forward to welcoming you back!
by A verified traveler from Heswall
Posted 23 Sep 2024
Very friendly and helpful staff. Good central location with the old town, Cathedral and many bars and restaurants all within easy walking distance.
Comment from Hotel Management
24 Sep 2024 by Johanna Caño, House Manager, Hotel Management
Dear Garry,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff helpful and friendly. It's great to know that our central location made it easy for you to explore Palma. We hope to welcome you back again soon!Kind regards,
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Johanna Caño, House Manager, Hotel Management
Dear Fahad,thank you for your review. We hope to welcome you back in the future. Kind regards,
