Ratings based on 334 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Beautiful hotel, such friendly staff with great restaurant recommendations!
Comment from Hotel Management
24 Oct 2024 by Alejandra Resa| Hotel Manager | It Mallorca Hotels, Hotel Management
Dear Somya,Thank you so much for your kind words and for taking the time to share your experience.We are delighted to read that you had such a positive experience at Can Cera Mallorcan Luxury House and that you appreciated the effort of our team to make your stay unforgettable.It is actually feedback such as yours that inspires us to continue to give the very best of ourselves each and every day.If you ever wish to be pampered again, please do not hesitate to contact us directly.We look forward to welcoming you soon.Warmest regards,
by A verified traveler
Posted 27 Sep 2024
The staff here is wonderful. Jose provided the most lovely welcome experience and Bruno was always helpful when we spoke with him. The decor, ambiance, and even smell provides the most relaxing and gorgeous environment for a stay in Palma. Would definitely come back again.
Comment from Hotel Management
28 Sep 2024 by Alejandra Resa | Hotel Manager , Hotel Management
Dear Roselin, Thank you very much for your kind words and for recommending our Mallorcan Luxury House.We are delighted that you enjoyed your overall stay in our little gem in the heart of Palma.As you mentioned, our well-trained staff go the extra mile every day to provide exceptional service, because the real Can Cera Experience has been specially designed to give all our guests an unforgettable stay from the moment they walk in the door.We will share your kind words with Jose and Bruno, who will definitely appreciate how much their warm and friendly service helped to make your stay more enjoyable.Moreover, it is a real pleasure to know that you appreciated our beautiful interior design, which combines with the essence and history of our 17th century Mallorcan house. This makes our boutique hotel a place of art and tranquillity amidst the electric streets of Palma and we are delighted to hear that it allowed you to have the most relaxing experience.It is also about the little things, such as our signature pachuli, cedar and nutmeg scent or the delicious sweets offered at turndown, that create the perfection within a hotel. And we are delighted to hear that you have appreciated them.We are very much looking forward to welcoming you back so that you can once again enjoy an unforgettable experience with us.The whole team remains at your entire disposal.Receive our best regards,
by A verified traveler
Posted 19 Sep 2024
Gorgeous! What a beautiful property. Felt like Spanish royalty.
Comment from Hotel Management
28 Sep 2024 by Alejandra Resa | Hotel Manager , Hotel Management
Dear Brooke, Thank you very much for sharing your feedback.It is a real pleasure to read such a great review of our property. As you pointed out, our historic building offers beautiful interiors that combine the traditional character of a 17th century Mallorcan palace with the finest contemporary art, which makes it look like a royal palace and we are honoured to read that you appreciated it.If you ever wish to be pampered again, please do not hesitate to contact us. We look forward to welcoming you soon.Warm regards,
by A verified traveler
Posted 1 Sep 2024
This got to be the best hotel experience , absolutely stunning! Hotel , absolutely amazing service, I highly recommend!
Comment from Hotel Management
2 Sep 2024 by Alejandra Resa | Hotel Manager , Hotel Management
Dear Monica, Thank you so much for your kind words.The whole team was touched by your feedback.It gives us great pleasure to know that you enjoyed the real Can Cera experience and appreciated its unique character. Our entire team works very hard every day to create a personalised experience for each of our guests and we are delighted to hear that you appreciated it.We are sincerely looking forward to welcoming you back.Can Cera is and always be your home away from home.Warm regards,
by A verified traveler
Truly amazing
Posted 17 Jul 2024 on HotelsNow let’s to describe how amazing this hotel is. True 5 star luxury. Love the discreet entrance - it makes it feel like a real home. The information and tour once you check in was really special. The room was comfortable and elegant. Only negative was we were in room 2 and there is very little natural light. The bar and bartender on the 2nd floor was amazing and so cozy. We can’t wait to come back.
Comment from Hotel Management
18 Jul 2024 by Alejandra Resa | Hotel Manager , Hotel Management
Dear Christen, Thank you very much for your feedback.Our staff is delighted to read your kind words, as our biggest aim is to offer you a homely feeling from the moment you arrive, making you part of our family.We are glad to hear that you enjoyed the tour guided by our team members and you were able to discover the different common areas that the house offers, where the juxtaposition of local historic character and modern art is the protagonist of the intimate and relaxing atmosphere of our 17th century Mallorcan palace.We are also delighted to hear that you appreciated our unique and exclusive cocktail service and the service offered by Tomas. We will pass on your comment to him as it will be more than glad to hear your kind words.Regarding the lighting in your room, we have taken note of your feedback and will do our best to assign you to a brighter room on your next visit.If you ever wish to enjoy once again an unforgettable experience with us, please do not hesitate to contact us directly. We look forward to welcoming you soon.Warm regards,
by A verified traveler
Posted 3 May 2024
Staff was outstanding, a thank you to Camilla who was very helpful. Beautiful old property, incredibly comfortable bed, convenient to important areas. Also a thank you to their bartender!
Could use a little more light on the rooms
Comment from Hotel Management
4 May 2024 by Alejandra Resa | Hotel Manager , Hotel Management
Dear Misty, Thank you kindly for choosing us and for taking the time to provide a valuable feedback. We are delighted to read that you enjoyed your stay in our little gem in the heart of Palma. As you mentioned, Can Cera combines the Mallorcan architecture with contemporary art and high-end furniture to create an exclusive space of design. Therefore, it gives us great pleasure to hear that you enjoyed the exquisite style of our palace.Moreover, our spacious rooms have been designed to make your stay as comfortable and relaxing as possible and we are glad to hear that you appreciated it, as well as the effort made by our team, as from the moment you walked in, they did their best to provide you with impeccable service.In addition, we will share your kind words with Camila, who will surely appreciate how much her warm and friendly service helped to make your stay more enjoyable.Regarding the lighting in your room, we have taken note of your feedback and will do our best to assign you to a brighter room on your next visit.We sincerely hope to have the pleasure of welcoming you in the near future. The entire team remains at your disposal.Warm regards,
by A verified traveler
Posted 16 Mar 2024
The attention and quality of service from all the staff was outstanding - nothing was too much trouble.
The property itself is both unique and spectacular for those looking for a quiet luxurious retreat in the middle of Old Palma. The location is ideal for anyone looking to spend quality time in this lovely old city centre with its beautiful squares and buildings.
This was our second visit and I'm sure that there will be a third!
Comment from Hotel Management
23 Mar 2024 by Alejandra Resa | Hotel Manager , Hotel Management
Dear Mr. Guy,Thank you for trusting us one more time and for taking the time to provide a valuable feedback. We are delighted to hear that you had such a positive experience at Can Cera Mallorcan Luxury House. As you mentioned, Can Cera boasts a genial location, nestled in the heart of Palma, which is definitely a plus when it comes to reach the most emblemantic sights in short walking distance.We are happy to hear that the professionalism and value of our team continues to meet the expectations of our guests, as it is our main goal to always exceed them. We sincerely hope to welcome you once again at Boutique Hotel Can Cera in the near future.Warmest regards,
by A verified traveler from Chatham
Posted 8 Mar 2024
Very unique boutique hotel. All the staff were amazing and very helpful. Very welcoming atmosphere! Wonderful reception on arrival anything we needed… very attentive with great assistance. Recommend definitely to go to Can Cera Luxury Boutique Hotel . Looking forward to coming back. Their love of Mallorca added greatly to our adventure!! We very much appreciate you all. Thank you
Comment from Hotel Management
9 Mar 2024 by Alejandra Resa | Hotel Manager , Hotel Management
Dear Mrs. Van,Thank you very much for sharing your feedback and for recommending us.It is a real pleasure to read such a great review of our property. The whole team is delighted to hear that you really enjoyed the Can Cera experience from the moment you walked in the door.We are happy to hear that the professionalism and value of our team continues to meet the expectations of our guests, as it is our main goal to always exceed them. We look forward to welcoming you again.Feel free to contact us when coming back for a loyal guest rate.Warmest regards,
by A verified traveler from Pennington
Posted 28 Oct 2023
Excellent property with high styles in the middle of the Old Town
Comment from Hotel Management
9 Nov 2023 by BIANCA DUTCA , Hotel Management
Dear Wen ,Thank you so much for your review.We are happy to read that we met your expectations.We truly look forward to welcoming you back. With best regards,Bianca Dutca Hotel Manager It Mallorca Hotels
by A verified traveler
Posted 19 Oct 2023 on Hotels
Comment from Hotel Management
9 Nov 2023 by BIANCA DUTCA , Hotel Management
Dear Bertrand Marius,Thank you for your feedback and for choosing us.We hope to welcome you back.Best regards,Bianca Dutca Hotel Manager It Mallorca Hotels
