Ratings based on 583 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from IPSWICH
Posted 28 Feb 2024
The room was lovely. Food great they had veal duck a la orange, pork and apple. Lots of vegaterian options. Pool is lovely and warm
Comment from Hotel Management
29 Feb 2024 by Daniel Rosado
Assistant Manager
Occidental P, Hotel Management
Dear guest,We are very grateful that you have taken the time to give us your opinion about your recent stay at our Hotel Occidental Playa de Palma. Your detailed opinion will help us to continue improving the quality of our services.We are glad to know that you were able to fully enjoy the different facilities and services offered by the hotel during your recent stay and that they lived up to your expectations.Thank you again for taking the time to share your experience with us, these are very important to see where we can continue to improve and offer the best of services to our future guests.We hope to see you soon on your next visit to the island of Mallorca.Kind regards,Daniel RosadoAssistant ManagerOccidental Playa de Palma ****
by A verified traveler
Posted 2 Nov 2023
Lovely property and really friendly staff.
Our apartment was nice but very tired. Air conditioner was slow. Bathroom was very dated. A large gap around sliding door means you can hear everything in the bathroom.
Overall apartment was nice and sited next to pool. Snack bar was good. Self service was helpful. All inclusive was good but only includes drinks with dinner. Bar prices are reasonable.
The only downside was we found a cockroach in our bedroom
by A verified traveler from Stevensville
Posted 5 Mar 2023
Rooms could use some updating. Walls were pretty thin so could hear neighbours to right and left
Comment from Hotel Management
10 Mar 2023 by Guest Experience Manager Occidental Playa de Palma, Hotel Management
Dear Bonnie, We appreciate that you took the time to share your experience with us.We are sorry to learn that you experienced some noise disturbance. Had you informed a member of our Reception team at the time this problem would certainly have been dealt with. Nevertheless, we do our utmost to ensure that our guests have the very best experience with us and it is rewarding to receive a message of satisfaction from our guests. We are pleased that we could further enhance your experience with an upgrade.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,Guest Experience Manager Occidental Playa de Palma, General Manager
by A verified traveler
Not what it seems
Posted 29 Nov 2022 on HotelsThey need to add pictures of what the room REALLY looks like. You DO NOT get a double room. Rather a double inside a really small box room. Hardly any space. This is NOT a 4 star. More like a 2 star. MAYBE a 3 star at best.
Comment from Hotel Management
30 Nov 2022 by Guest Experience Manager Occidental Playa de Palma, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback.We regret that your time with us did not meet your expectations and that the size of your room did not meet your needs. We do have varying sizes and categories of rooms and we would have been happy to help you find a room better suited to your requirements. Nevertheless, please do not hesitate to let us know your preferences on your next visit.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Guest Experience Manager Occidental Playa de Palma, General Manager
by A verified traveler
One of my worst hotel experience.
Posted 31 Oct 2022 on HotelsIt was rated as a 4star on your website but I disagree completely. At best, it is a 3star. The hotel is in need of refurbishment. The cleanliness was a write off. No entertainment- no matter how subtle and the food was quite basic. The hotel staff are not prepared to host international tourists. We were disappointed. I wanted to leave as soon as I checked in. I won’t recommend this hotel to anyone
Comment from Hotel Management
31 Oct 2022 by Guest Experience Manager Occidental Playa de Palma, Hotel Management
Dear Anthonia,Thank you for taking the time to review your recent stay at our hotel.We are sorry that you felt the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit. Our Maintenance staff work hard to keep the facilities in good condition so guests feel comfortable. Regarding our entertainment program, during the low season we have two music shows that are played on friday and saturday in our bar saloon.At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. We will be reviewing in detail with our housekeeping department what may have occurred during your stay, as we normally have good opinions about our cleaning service.We also encourage you on a future occasion to inform our team of any issues or concerns so that we may search solutions immediately.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Guest Experience Manager Occidental Playa de Palma, General Manager
by A verified traveler
Posted 26 Oct 2022 on Hotels
by A verified traveler
Posted 11 Apr 2022
The property was in a great location with a short 3min walk to the beachfront. The hotel staff were friendly & the hotel was very clean. Family rooms nice & spacious if travelling with kids. We were on half board and there was plenty of choice for the buffet breakfast and dinner.
by A verified traveler
Fairly nice hotel
Posted 6 Dec 2021 on HotelsFairly nice hotel.
The water pressure in the shower sucked and the room was very small.
It felt really dated.
But the breakfast was great!
by A verified traveler
Posted 28 Jul 2021
Location is an easy taxi ride from the airport. Check in was smooth - staff were friendly and efficient. There's a main building and then several satellite buildings around the central pool courtyard.
Property was clean and well maintained. The room was clean and well maintained - a little dated, but overall our family of four (two adults and two children) enjoyed our time in the 1 bedroom suite with fold out couch in the living room, fridge and small stovetop/microwave.
Salt water pool was great - clean and plenty of lounge chairs. only criticism - the pool and pool bar hours are pretty limited (closes at 1900) - but plenty to do within easy walking distance of the hotel - great restaurants, the beach and very active night life.
Breakfast buffet was included and had a great selection of foods for all appetites - clean and well prepared.
Comment from Hotel Management
29 Aug 2021 by Guest Experience Manager Occidental Playa de Palma, Hotel Management
Dear Guest,
Thank you for sharing your feedback regarding your recent stay.
We are thrilled to know that you had such an enjoyable stay with us, and appreciate your feedback about the value of our facilities and amenities.
Our dedicated team members always aim to give the best experience to every guest, and your kind words in this regard are truly rewarding. we will be sure to pass along your compliments.
We hope to welcome you again in the future.
Best regards,
Guest Experience Manager Occidental Playa de Palma, General Manager
by A verified traveler
Posted 17 May 2021
Close to the beach but not so close that you hear the noise. Decent breakfast and dinner choices for when you don't feel like leaving the property. Awesome pool, gym and lounging facilities.
Comment from Hotel Management
16 Jun 2021 by Front Desk, Hotel Management
Thank you very much for a positive review of your stay. We look forward welcoming you in the near future.
