Ratings based on 221 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sherwood Park
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
The website indicated that the property was 18 only. Much to my disappointment, there were children running around.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by The Cole Management, Hotel Management
Dear Shannon,Thank you for a Perfect Score Rating on your stay at The Cole. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank you,The Cole Management
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by The Cole Management, Hotel Management
Dear Reymundo,Thank you for a Perfect Score Rating on your stay at The Cole. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank you,The Cole Management
by A verified traveler
Posted 5 Nov 2024
No big issues with my stay and I could see myself booking this property again. It's located off the main drag a bit so the neighborhood and general building were quiet when I was there. However the walls were a little thin and I could hear my neighbor talking and later snoring. I also wished the ac ran a little colder, it felt warmer than what I had it set to and kept switching off though I don't think it hit that temp. The facilities were very nice and clean though and the pool looked nice and the woman who checked me in was also very nice. It was overall a good deal especially if you're just staying a night. Also if you're not familiar with the area, it's close to the main strip of restaurants but Palm Springs generally isn't a big walking town especially after dark since they don't use street lights. I walked to my dinner destination but was in some pretty dark quiet areas at times though I know the area is safe so I wasn't worried.
Comment from Hotel Management
6 Nov 2024 by The Cole Management, Hotel Management
Dear Chelsea,It sounds like you had a generally pleasant stay! It’s great that the property was quiet and clean and that the check-in experience was positive. It's understandable to want a colder AC, especially in warmer climates like Palm Springs, but it’s good to hear that you felt safe walking around, even in the darker areas. Being close to restaurants is definitely a plus, even if the area isn't the most walkable. Thanks for sharing your experience, and hopefully, your next stay will be even better!Thank you,The Cole Management
by A verified traveler
Posted 25 Oct 2024
This is a great PS option on the North end of town. Only a 10 min drive a South to all the galleries and shopping in the core areas. It was fairly empty while I was there so I can’t comment on room noise and I stayed on the second level so no one was above me. It is a classic roadside “motel” vibe with a modern overhaul. I’d definitely choose the Cole again.
Comment from Hotel Management
29 Oct 2024 by The Cole Management, Hotel Management
Dear Kevin,Thank you for your kind review! We're thrilled to hear you enjoyed your stay and found our location convenient for exploring the galleries and shopping nearby. It’s great to know you appreciated our classic roadside vibe with a modern touch. Your feedback about the room noise is valuable, and we’re glad your second-level room met your needs. We look forward to welcoming you back for another memorable stay.Thank you,The Cole Management
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by The Cole Management, Hotel Management
Dear James,Thank you for sharing a PERFECT SCORE RATING for your stay with us at The Cole. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to The Cole Hotel soon!Thank you,The Cole Management
by A verified traveler
Posted 18 Oct 2024
Great place. Very unique.
Comment from Hotel Management
22 Oct 2024 by The Cole Management, Hotel Management
Dear William,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at The Cole. We work tirelessly to ensure our guests experience the best hospitality in The Cole. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank you,The Cole Management
by A verified traveler
Posted 13 Oct 2024
Staff were very inviting, friendly and awesome.
Comment from Hotel Management
15 Oct 2024 by The Cole Management, Hotel Management
Dear Partho,Thank you for your kind words! We're delighted to hear that our staff made such a positive impression during your stay. We take pride in providing friendly and welcoming service, and we hope to see you again soon for another great experience!Thank you,The Cole Management
by A verified traveler from Lakewood
Posted 10 Oct 2024
The air conditioning unit was not strong enough for the unit
Comment from Hotel Management
11 Oct 2024 by Hotel Management, Hotel Management
I am sorry to hear that the unit was not strong enough. I shared your feedback with the management team. Normally, these units are great and do well in 115-degree weather. Thank you again and hope you have a wonderful rest of the week.
