Ratings based on 3,598 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Front Desk, Hotel Management
Thank you, Evelyn, for taking the time to leave a review! We're so glad you had a positive experience and we appreciate your feedback. If there's anything specific you think we could improve to make your next stay a 5-star experience, we would love to hear your thoughts. We look forward to welcoming you again soon!
by A verified traveler
Posted 8 Dec 2024
The was a really strong weird vintage store smell in the rooms. Really dated and old. No tv channels well 2.
Service was good, ppl are nice at reception that is all they have going for them
Comment from Hotel Management
9 Dec 2024 by Front Desk, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet your expectations. We understand how important comfort and cleanliness are, and we apologize for the smell and the condition of the room. We're actively working on improving these aspects. We're glad to hear that you had a positive experience with our reception team, and we'll be sure to pass on your kind words. We hope to have the opportunity to welcome you back in the future and provide a better experience.
by A verified traveler
Posted 7 Dec 2024
Great room, property is really nice with seating areas and pools, close to restaurants and bars.
Comment from Hotel Management
9 Dec 2024 by Front Desk, Hotel Management
Thank you for your fantastic review! We’re so happy to hear that you enjoyed your room and the amenities, as well as our great location near restaurants and bars. We truly appreciate your kind words and look forward to welcoming you back soon!
by A verified traveler
Posted 4 Dec 2024
Nice people at the feont desk
Comment from Hotel Management
6 Dec 2024 by Front Desk, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our front desk team. We truly appreciate your feedback and hope to welcome you back soon!
by A verified traveler from Sacramento
Posted 3 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Front Desk, Hotel Management
Thank you for the fantastic 5-star rating! We're so glad you enjoyed your stay, and we truly appreciate your feedback. We look forward to welcoming you back in the future!
by A verified traveler
Posted 3 Dec 2024
Manny was very professional. My husband and I had an issue with the first room because there was an old cigarette stench. I brought it up to Manny the next day and he got us a mew room. We were very thankful for their response.
Comment from Hotel Management
6 Dec 2024 by Front Desk, Hotel Management
Thank you for sharing your experience! We're so glad Manny could assist you and provide a new room for you and your husband. We truly appreciate your understanding, and we're happy to hear that we could resolve the issue for you. Your feedback means a lot to us, and we hope to welcome you both back soon for an even better stay!
by A verified traveler
Posted 1 Dec 2024
Bathrooms should always have fans and/or thick walls, while this bathroom room didn't. Otherwise a wonderful place.
Comment from Hotel Management
6 Dec 2024 by Front Desk, Hotel Management
Thank you for your feedback! We're glad to hear you had a wonderful stay overall. We appreciate your suggestion about the bathroom and will definitely take it into consideration for future improvements. We hope to have the opportunity to welcome you back soon!
by A verified traveler
Posted 1 Dec 2024
The front desk attendant was discourteous. The bed linens were stained, the water took an excessive amount of time to become hot, and the room had a muggy odor. Overall wouldn’t stay at this property again.
Comment from Hotel Management
6 Dec 2024 by Front Desk, Hotel Management
I sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we want to provide to our guests. Your comments about the front desk service, bed linens, hot water, and room odor have been noted and will be addressed with the team to ensure improvements are made. We truly appreciate your feedback and hope you’ll consider giving us another chance in the future to provide a much better experience.
by A verified traveler
Posted 26 Nov 2024
The first problem we had was noise issue. I don’t know who design these rooms, but they didn’t do good job on noise insulation. We can hear all the conversation downstair in the night. Second problem was a maintenance issue. The shower head in our room didn’t work. Hot water would come out from bathtub faucet, but not the show head. The faucet switch needs to be repaired. The front desk closes at midnight, and opens on 8 am. We were not able to get help at time we returned.
Comment from Hotel Management
6 Dec 2024 by Front Desk, Hotel Management
Thank you for sharing your experience, and we sincerely apologize for the issues you faced during your stay. We're sorry to hear about the noise and maintenance problems, particularly with the shower. We understand how disruptive that must have been. Your feedback about the front desk hours is also valuable, and we’ll review these concerns to improve guest convenience. We truly appreciate your input and hope you'll consider staying with us again, giving us the opportunity to provide a better experience.
by A verified traveler
Posted 25 Nov 2024
We could hear the loud traffic all day and night. Plus, the hospital is located right next to the property and the medical helicopter was very loud as it came and went all throughout the day and night.
Comment from Hotel Management
6 Dec 2024 by Front Desk, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that the noise from traffic and the nearby hospital affected your stay. We understand how disruptive that can be, and we truly apologize for the inconvenience. Your comments are helpful, and we will look into ways to minimize noise for future guests. We appreciate you bringing this to our attention and hope you’ll consider staying with us again for a more comfortable experience.
