Ratings based on 267 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Beautiful hotel ,superb apartment with wonderful views, staff were outstanding and couldnt do enough for us.Breakfast was amazing.
Cant wait to go back.
by A verified traveler
Posted 20 Aug 2024
Outstanding hotel and overall experience….probably the best hotel we’ve experienced and we have stayed in all the main chains in Dubai. We normally stay at the Atlantis royal or Jumeirah beach hotel but the overall experience here at Kempinski was actually better. We had a 2 bed suite which was amazing. Spacious and all the amenities anyone could need. The hotel is in a brilliant location . We did Watersports etc easily. The swimming pool is ace. Aside from all this though, what makes this hotel stand out is the staff. They can’t do enough for you. They are just superb, every one of them. The personal touches and service received is just so special. The little things like speaking to the the kids and making conversation with them is so nice. A special mention to Ahmed Adel the night manager who is just excellent and Sophie (I think) who checked us in. A really personal check in experience. When my kids say this is one of the best hotels they’ve stayed at and want to come back , that tells you everything! Can’t wait to come back
Comment from Hotel Management
31 Aug 2024 by Kempinski Hotel & Residences Palm Jumeirah, Hotel Management
Dear Mr. Asif, Thank you for sharing your valuable feedback. We are thrilled to hear that you had a memorable experience with our hotel and service and I will personally thank all the team for the excellent service. We are looking forward to welcoming you back at any time. Please do not hesitate to contact our dedicated team of ladies in red if you need any help. Kind regards, Hani Selim General Manager
by A verified traveler
Posted 23 Jun 2024 on Hotels
by A verified traveler
Posted 23 Jun 2024 on Hotels
by A verified traveler
Posted 11 Jun 2024 on Hotels
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 15 Apr 2024
One of the best stays in Dubai.
Comment from Hotel Management
20 Apr 2024 by Magdy, Hotel Management
Dear Mr. Sanchan, Thank you very much for sharing your valuable feedback on Expedia. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. Please do not hesitate to contact our dedicated team of ladies in red for any assistance. Kind regards, Hani Selim General Manager
by A verified traveler
Posted 9 Apr 2024 on Hotels
by A verified traveler
Posted 4 Mar 2024 on Hotels
by A verified traveler from Birmingham
Posted 25 Feb 2024
Outstanding property, location, services, and facilities
Comment from Hotel Management
26 Feb 2024 by Hani Selim , Hotel Management
Dear Dr.Tamer, Thank you very much for sharing your valuable feedback on Expedia. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. Please do not hesitate to contact our dedicated team of ladies in red for any assistance. Kind regards, Hani Selim General Manager
