Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
The Duke was an amazing hotel, it was fit for purpose for my sister and I.
by A verified traveler
Posted 15 Dec 2024
Nice enough I suppose, some things to improve upon: at check in my name could not be found on their system. When the room was done up, water bottles and soap were missing on occasion. Also I preferred to take metered taxis, but they kept trying to make me take their taxis ... However, location is good, room had nice balcony and the Ula restaurant is very good. Also there is a security deposit to be paid at check in, which I was unaware of when booking the property.
Comment from Hotel Management
15 Dec 2024 by Guest Relations Team, Hotel Management
Dear Vishal,Thank you for sharing your valuable feedback. We’re pleased to hear that you enjoyed our location, the room’s balcony, and had a great experience at Ula restaurant. We also appreciate your comments regarding our service and amenities. We apologize for the inconvenience caused during your check-in and the occasional issues with water bottles and soap. Rest assured, we will review these matters with the relevant teams to ensure a more seamless experience.Regarding the taxi service and the security deposit, we understand your concerns and will work on improving the clarity of these details for future guests.We hope to welcome you back to Dukes The Palm, a Royal Hideaway, and provide a flawless stay next time.Warm regards,Guest Relations Team
by A verified traveler
Posted 14 Dec 2024
Amazing. Thankyou Hakam for making my stay so enjoyable. I’m looking forward to coming back in 2025
Comment from Hotel Management
15 Dec 2024 by Guest Relations Team, Hotel Management
Dear Samantha,Thank you for your kind words and for sharing your experience with us. We’re delighted to hear that Hakam made your stay so enjoyable. Your appreciation will surely bring a smile to his face.We’re thrilled that you’re already looking forward to returning in 2025. We can’t wait to welcome you back for another amazing stay at Dukes The Palm, a Royal Hideaway.Warm regards,Guest Relations Team
by A verified traveler
Posted 10 Dec 2024
A wonderful place to stay, staff are so welcoming and will help you with anything. Definitely would recommend and would visit again.
Comment from Hotel Management
12 Dec 2024 by Guest Relations Team, Hotel Management
Dear Leah,Thank you for your wonderful review! We're so happy to hear that you had a great stay and that our staff made you feel welcome and supported. Your recommendation means a lot to us, and we would love to welcome you back for another fantastic visit.Looking forward to seeing you again soon!Warm regards,Guest Relations Team
by A verified traveler
Posted 10 Dec 2024
Breakfast ok dinner not so nice good location
Comment from Hotel Management
12 Dec 2024 by Guest Relations Team, Hotel Management
Dear Carla,Thank you for your feedback! We’re glad to hear you enjoyed the location and appreciated the room amenities, cleanliness, and overall service. Your comments regarding the breakfast and dinner are valued, and we’ll work to improve those offerings based on your experience.We look forward to welcoming you back soon for another great stay!Warm regards,Guest Relations Team
by A verified traveler
Posted 10 Dec 2024
Excellent place to stay
Comment from Hotel Management
12 Dec 2024 by Guest Relations Team, Hotel Management
Dear Bai,Thank you for your short but fantastic review! We’re so happy to hear that you had an excellent stay with us. We look forward to welcoming you back soon for another wonderful experience.Warm regards,Guest Relations Team
by A verified traveler
Posted 9 Dec 2024
Lovely place to stay, excellent spa.
Comment from Hotel Management
12 Dec 2024 by Guest Relations Team, Hotel Management
Dear Aminata,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and rated our room cleanliness, hotel condition, service, and room amenities so highly. It’s also great to know that you had a fantastic experience at our spa.We look forward to welcoming you back for another exceptional stay!Warm regards,Guest Relations Team
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Hnin Nay Chi Hlaing, Hotel Management
Dear Gary,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.
by A verified traveler
Posted 5 Dec 2024
Area around pool needs attention ,loose and missing tiles in pool.
Sun beds also need of update and repair.
Comment from Hotel Management
6 Dec 2024 by Guest Relations Team, Hotel Management
Dear Patricia,Thank you for taking the time to share your feedback. While we’re pleased to hear that you were happy with the cleanliness, service, and room amenities during your stay, we sincerely apologize for the areas that did not meet your expectations.Your comments regarding the condition of the pool area and sunbeds are very important to us, and we will address these concerns with our team to ensure improvements are made promptly.We appreciate your valuable input and hope to welcome you back in the future for an even better experience.Warm regards,Guest Relations Team
by A verified traveler
Posted 5 Dec 2024
This property is beautiful but the staff is what makes this place special. Everyone we encountered did their job in a friendly and professional way.
Comment from Hotel Management
6 Dec 2024 by Guest Relations Team, Hotel Management
Dear Daniel,Thank you for your kind words and excellent ratings! We are delighted to hear that you found our property beautiful and that our staff made such a positive impact on your stay. It’s wonderful to know that our team’s friendly and professional service helped make your experience special.We truly appreciate your feedback and look forward to welcoming you back to Dukes The Palm, a Royal Hideaway Hotel, for another memorable stay.Warm regards,Guest Relations Team
