Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
great hotel, with beach access
by A verified traveler
Posted 11 Nov 2024
Smelled a little musty in the hallways. Didn’t get my complimentary drinks. They messed up my booking, called me a day before my check out they I had to check out or I’d be charged for an extra night eventhough Expedia showed by correct check out day
by A verified traveler
Posted 9 Nov 2024
I recently had the pleasure of staying at the stunning Dukes The Palm Resort in Dubai, and it was an unforgettable experience! The highlight of my stay was undoubtedly the private beach, which was pristine and offered breathtaking views.
The resort itself is beautifully designed, blending luxury with comfort. The staff were incredibly attentive, ensuring that every aspect of my stay was perfect.
I also enjoyed the diverse dining options available on-site, with delicious cuisine that catered to every palate. Whether lounging by the pool or soaking up the sun on the beach, every moment was pure bliss.
I highly recommend this resort to anyone looking for a luxurious getaway in Dubai. I can’t wait to return!
Comment from Hotel Management
10 Nov 2024 by Guest Relations Team, Hotel Management
Dear Daryna,Thank you for your wonderful review! We’re thrilled to hear that you had such an unforgettable experience. It’s fantastic to know that you enjoyed our private beach, the stunning views, and the luxurious atmosphere of the resort.We’re also pleased to hear that our attentive staff and diverse dining options made your stay even more enjoyable. Your kind recommendation means a lot to us, and we can’t wait to welcome you back for another blissful stay!Warm regards,Guest Relations Team
by A verified traveler
Posted 7 Nov 2024
The property was great, the only thing is that the rooms had a different smell due to the humidity. Sometimes coming into the room it didn't smell pleasent.
Comment from Hotel Management
8 Nov 2024 by Guest Relations Team, Hotel Management
Dear Shaun,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the property overall. We truly appreciate your kind words about our service.We apologize for the issue you experienced with the room's smell due to humidity. We take guest comfort seriously, and we will be addressing this matter to ensure a more pleasant environment for all of our guests.We hope to welcome you back in the future and provide you with an even better stay.Best regards,Guest Relations Team
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Hnin Nay Chi Hlaing, Hotel Management
Dear Caroline,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.
by A verified traveler
Posted 5 Nov 2024
Perfect for a stay in Dubai.
Comment from Hotel Management
6 Nov 2024 by Guest Relations Team, Hotel Management
Dear Benjamin,Thank you for your fantastic review! We’re delighted to know that Dukes the Palm, A Royal Hideaway Hotel, provided the perfect setting for your Dubai stay. Your top ratings for cleanliness, hotel condition, service, and room amenities mean a lot to us, and we’re thrilled to have met your expectations in each area.We look forward to welcoming you back for another exceptional experience!Warm regards,Guest Relations Team
by A verified traveler
Posted 5 Nov 2024
Rooms need a makeover and there were some plumbing issues, pool is a bit of walk from the hotel, food ( breakfast, lunch and dinner ) is very limited so you may need to take a walk to the mall.
Comment from Hotel Management
6 Nov 2024 by Guest Relations Team, Hotel Management
Dear Bradley,Thank you for taking the time to share your feedback on your stay at Dukes the Palm, A Royal Hideaway Hotel. We’re glad to hear that our team provided excellent service and that you appreciated the cleanliness of your room.We appreciate your comments regarding room updates and the dining options. Your feedback is valuable in helping us enhance our guests’ experience, and please rest assured that we’re continuously working to improve our facilities. For added dining variety, we’re pleased to offer easy access to the nearby Nakheel Mall, which provides additional choices.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.Warm regards,Guest Relations Team
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Hnin Nay Chi Hlaing, Hotel Management
Dear Sussan,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Hnin Nay Chi Hlaing, Hotel Management
Dear Diana,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.
by A verified traveler
Posted 2 Nov 2024
2nd stay at Dukes. And again did not disappoint. From the staff that greet you from when you arrive at the front of us to the staff that clean rooms. Fantastic service. The staff on the entrance are just amazing always eager to help with your shopping not just getting out the car but carrying it to your room brilliant. Breakfast staff and cooks are equally as good. Good options second to none. Thank you Mark always a pleasure. From the two Francs
Comment from Hotel Management
2 Nov 2024 by Guest Relations Team, Hotel Management
Dear Guest,Thank you for your wonderful review and for choosing to stay with us again at Duke The Palm, a Royal Hideaway. We are thrilled to hear that your second visit did not disappoint and that our staff provided fantastic service throughout your stay.We are especially pleased to know that the team at the entrance and our breakfast staff made a positive impression on you. Their eagerness to assist our guests is truly commendable.We look forward to welcoming you back for a third stay!Warm regards,Guest Relations Team
