Ratings based on 1,183 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Newton
Posted 25 Nov 2024
Great stay
Comment from Hotel Management
25 Nov 2024 by Guest Experience Team, Hotel Management
Dear Mr. Chad, Thank you for your feedback! We’re thrilled to hear you had a great stay at Atlantis, The Palm. We look forward to welcoming you back soon! Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai
by A verified traveler
Posted 24 Nov 2024
We had an absolutely wonderful experience during our stay at Atlantis Dubai! From the moment we arrived, the exceptional service made all the difference.
The front desk staff, especially Rano, was incredibly kind and helpful. She ensured a smooth check-in and went above and beyond in arranging our room. Rano took the time to explain the property’s amazing amenities, making sure we didn’t miss out on any of the incredible experiences Atlantis offers.
The cleanliness of our room was impeccable, thanks to Rashed and the cleaning team. They went the extra mile by decorating the bed beautifully for my daughter, which brought such joy to her during our stay. It was a thoughtful touch that made us feel special. A big thank you to Iba, the team leader, for overseeing such a dedicated and professional crew.
The entire property itself is breathtaking, with endless activities and amenities for families and couples alike. From the Aquaventure Waterpark to the incredible dining options, every aspect of our stay was perfection.
Thank you to the entire Atlantis Dubai team for making our vacation unforgettable. We can’t wait to return!
Comment from Hotel Management
25 Nov 2024 by Guest Experience Team, Hotel Management
Dear Mr. Muzaffer, Thank you for your wonderful feedback! We’re thrilled to hear that your stay at Atlantis The Palm was exceptional. It’s fantastic to know that Rano, Rashed, Iba, and the entire team made such a positive impact on your experience. We’ll be sure to pass along your kind words to them! We’re so happy that you enjoyed the waterpark, dining options, and all the amazing amenities. We look forward to welcoming you back for another unforgettable stay soon! Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai
by A verified traveler
Posted 22 Nov 2024
Enjoyable stay, first class service we were treated like royallty, will defintely visit again
Comment from Hotel Management
24 Nov 2024 by Guest Experience Team, Hotel Management
Dear Mr. AMRITPAL, Thank you for your wonderful feedback! We’re delighted to hear that you had an enjoyable stay and felt like royalty during your time at Atlantis, The Palm. It’s our pleasure to provide first-class service, and we’re so happy to know that you’ll be returning. We look forward to welcoming you back soon! Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Guest Experience Team, Hotel Management
Dear Michelle, Thank you for your feedback! We're so glad to hear you had a great experience. We look forward to welcoming you back soon! Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai
by A verified traveler
Posted 22 Nov 2024
Amazing! What a great experience. Aqua adventure was so much fun for the whole family, and the hotel itself is top notch. Great food, super friendly and helpful staff, fantastic amenities. I highly recommend a visit! Worth every penny.
Comment from Hotel Management
24 Nov 2024 by Guest Experience Team, Hotel Management
Dear Mr. Adnan, Thank you for your amazing review! We’re so glad you and your family had a fantastic time at Aquaventure and enjoyed our food, amenities, and service. Your recommendation means the world to us, and we’re thrilled that your stay was worth every penny. We look forward to welcoming you back soon! Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Guest Experience Team, Hotel Management
Dear Zainab, Thank you for rating us on Expedia. We truly hope to welcome you at Atlantis, The Palm again. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Guest Experience Team, Hotel Management
Dear Llinet, We are happy to learn that your experience was great. We wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
by A verified traveler
Posted 20 Nov 2024
Just amazing
Comment from Hotel Management
21 Nov 2024 by Guest Experience Team, Hotel Management
Dear Guest, I am delighted to read that you had an amazing time in Atlantis, The Palm. We look forward to welcoming you again in a not too distant future. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
by A verified traveler from Newton
Posted 19 Nov 2024
Greatest dubai stay
Comment from Hotel Management
20 Nov 2024 by Guest Experience Team, Hotel Management
Dear Chad, We are delighted to learn that your stay was the greatest. It’s our pleasure to provide you with a memorable experience, and we can’t wait to welcome you back for another unforgettable stay. Best regards, Guest Relations Team, Atlantis, The Palm
by A verified traveler
Posted 17 Nov 2024
All activities ate at a walking distance
Comment from Hotel Management
18 Nov 2024 by Atlantis the Palm Guest Relations, Hotel Management
Dear Rayan, Thank you for your feedback. We understand your concern about the distance to various activities, We appreciate your comments and will take them into consideration for future improvements. If you need any further assistance or have additional feedback, please feel free to reach out to us. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai
