Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
I stayed at the resort over the Thanksgiving holiday and, overall, had a great experience. The parking was free and included in the resort fee, which was a nice bonus. However, I was disappointed to find that the Thanksgiving buffet was fully booked. It would have been helpful to receive notice about this at the time of booking, so I could have made a reservation in advance. The room I stayed in didn’t offer the best view, but I was still able to enjoy a partial view of the golf course.
Comment from Hotel Management
4 Dec 2024 by General Manager, Hotel Management
Dear Yuka, We are delighted that our elevated service and surroundings exceeded most of your expectations, and that you particularly loved our complimentary parking during your Thanksgiving visit. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We hope that your exceptional experience will bring you back to enjoy more meaningful moments with us at JW Marriott Desert Springs Resort & Spa.Alexis Hull Assistant Front Desk Manager
by A verified traveler
Posted 1 Dec 2024
Elevators were a dream - incredibly responsive almost no wait. Lovely lobby bar area - great for games, conversation and as a late night watering hole. Starbucks in lobby provided the best service I’ve received at a Starbucks - highly motivated Starbuckians! Grounds and facilities are manicured…Kids front lawn activity area with crafts, games, and more was par excellence - all staff were friendly, helpful and thoughtful.
Comment from Hotel Management
2 Dec 2024 by Assistant Front Desk Manager, Hotel Management
Dear Robert, Maintaining a spotless and comfortable space is a top priority for us, and our housekeeping team takes great pride in their work. They will be thrilled to hear your feedback. At JW Marriott Desert Springs Resort & Spa, every detail is thoughtfully curated to ensure you can fully embrace the moment to focus on what matters most. We are pleased to know our efforts resonated with you, and we hope to have the pleasure of serving you again soon. Alexis Hull Assistant Front Desk Manager
by A verified traveler
Posted 1 Dec 2024
It is a beautiful property with first class service. A great resort looking out at the Santa Rosa mountains.
Comment from Hotel Management
2 Dec 2024 by Assistant Front Desk Manager, Hotel Management
Dear Dan, We are humbled by your praise of our service and staff. Providing a serene, welcoming experience is our goal at JW Marriott Desert Springs Resort & Spa, and it is wonderful to know we achieved this for you. We hope to have the pleasure of your company again soon. Alexis Hull Assistant Front Desk Manager
by A verified traveler
Posted 27 Nov 2024
Beautiful hotel and amenities. Staff is very friendly and so many options for entertainment, shopping, and food. Rooms are very spacious and beds are very comfortable
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Assistant Front Desk Manager, Hotel Management
Dear Mireya, Thank you for your high rating and for choosing to stay with us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott Desert Springs Resort & Spa for another exceptional and revitalizing experience. Alexis Hull Assistant Front Desk Manager
by A verified traveler from Brooklyn
Posted 17 Nov 2024
This was the best experience ever. From the beginning of the way, till the end, I enjoyed every moment of it. The services were amazing.
Comment from Hotel Management
18 Nov 2024 by Assistant Front Desk Manager, Hotel Management
Dear Georges, We are grateful for your kind words about our service and team. Delivering a luxurious and welcoming experience is our promise at JW Marriott Desert Springs Resort & Spa. Your feedback is a valuable affirmation of our efforts, and we look forward to many more visits with you in the future. Alexis Hull Assistant Front Desk Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Assistant Front Desk Manager, Hotel Management
Dear Patricia, We are delighted with your rating! It's wonderful to know that you enjoyed your time at JW Marriott Desert Springs Resort & Spa. We look forward to serving you again in the future. Alexis Hull Assistant Front Desk Manager
by A verified traveler
Posted 16 Nov 2024
They give me very hard time during check up and then the staff give me very bed room with broken balcony door so I have to complain and they change my room. After that everything was good we like this hotel and area is very good, restaurants too. And there is nice place to play for kids
Comment from Hotel Management
16 Nov 2024 by Assistant Front Desk Manager, Hotel Management
Dear Diana, Thank you for taking the time to write a review. We are happy you enjoyed your overall stay with us, but we apologize that you experienced some issues with your initial room. Thank you for pointing out that our team was responsive and corrected this for you right away. We will continue to work hard to deliver outstanding guest service. Thanks again for your comments, and we hope you will choose us again soon. Alexis Hull Assistant Front Desk Manager
by A verified traveler
Posted 15 Nov 2024
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Comment from Hotel Management
16 Nov 2024 by Assistant Front Desk Manager, Hotel Management
Dear James, We are pleased you chose JW Marriott Desert Springs Resort & Spa for your recent visit to Palm Desert. We are thrilled that you loved our resort and that the breathtaking views helped to energize your stay. We will certainly share your generous compliments regarding our thoughtful hospitality with our entire staff. It was a pleasure hosting you, and we hope you will choose to stay with us again the next time you visit the area. Alexis Hull Assistant Front Desk Manager
by A verified traveler from Peoria
Posted 12 Nov 2024
We came for a quick getaway. We were not disappointed. We had a wonderful time. The staff was fabulous and attentive. My husband golfed and we booked massages and facials. All were within our expectations. I would highly recommend.
Comment from Hotel Management
13 Nov 2024 by Assistant Front Desk Manager , Hotel Management
Dear Melissa, Your review truly inspires us. At JW Marriott Desert Springs Resort & Spa, we are passionate about delivering an experience that feels both distinctly elegant and genuine. Therefore, we appreciate you mentioning dedicated associates and fantastic amenities. Thank you for taking the time to leave your comments and, more importantly, for letting us be a part of your time in Palm Desert. We appreciate your generous recommendation and hope to see you again soon for another memorable escape.Alexis Hull Assistant Front Desk Manager
