Ratings based on 1,188 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rancho Mirage
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Was good for a quick stay
Comment from Hotel Management
20 Nov 2024 by Candi, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 18 Nov 2024
They don’t change towels by our request
They don’t fix air condition report by my request
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Antonio, We apologize for the inconvenience you experienced with towel requests and the air conditioning. We take this feedback very seriously, and we will address these issues with our team to ensure better service and communication in the future. Thank you for visiting, and we hope to provide a better experience in the future.
by A verified traveler
Posted 18 Nov 2024
Very spacious rooms. Recommended for families.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Shereen,Thank you for your review and for your thoughtful recommendation. We're thrilled our spacious accommodations suited your needs, and we appreciate you mentioning our family-friendly atmosphere. If there is anything we can do to exceed expectations in the future, please don't hesitate to reach out to us offline and let us know. Take care, and we hope to hear from you soon.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Candi, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 18 Nov 2024
The breakfast was great omelette were so delicious,the evening snacks and free drinks were such a treat
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Linda,It was such a pleasure to welcome you to Embassy Suites by Hilton Palm Desert! We're thrilled you started your day off right with our delicious breakfast spread and ended your day with our evening offerings. Thank you for your perfect rating, and we hope you return soon!
by A verified traveler
Posted 17 Nov 2024
Place was nice but the heat was not working. It was very cold in our romm
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Chad,Thank you for your review. It's great to hear that you enjoyed your stay, however, we apologize about the temperature. We will address this with our maintenance team to ensure it gets fixed as soon as possible. It was a pleasure having you, and we hope to welcome you back soon for a more seamless stay.
by A verified traveler
Posted 17 Nov 2024
The 3rd party parking fee is BS. The rooms are outdated. Bathroom is dark the shower handle falling apart, carpet is stanky in room with sofa. The staff were nice & accommodating. Breakfast was good.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Rosario,We always appreciate hearing from our guests. It's great to know that our friendly staff and tasty breakfast added to your experience. However, we apologize for any concerns about the condition of the room. We're working on improving our property, and we'll keep your comments in mind. For your convenience, our parking fee is noted online. If you're in the area again, please come back to see us.
by A verified traveler
Posted 16 Nov 2024
The are a lot of breakfast options
Comment from Hotel Management
16 Nov 2024 by Candi, Hotel Management
We are glad to hear you enjoyed the breakfast options during your stay.
by A verified traveler
Posted 16 Nov 2024
The staff was really helpful, the room was clean and the property was well maintained. The breakfast buffet was a hit with the kids.
The only issue was we had to wait for two hours past check in time for our room to be available.
Otherwise, good value for families visiting the desert.
Comment from Hotel Management
16 Nov 2024 by Candi, Hotel Management
Thank you for staying with us.
