Ratings based on 981 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
We were placed in a handicap room. Hard to shower, definitely couldn't sit in tub for bath. Bench attached to tub and wall. The heater didn't work. The guest above us sounded like they were going to fall through the ceiling at any moment. The phone did not work.
by A verified traveler
Posted 15 Jan 2025
The staff needs to be trained on professionalism and customer service. They sit in a back room and you have to look for them for assistance. Then the attitude is unpleasant as if you are bothering them especially the Black lady at night, very rude. The room needs to be painted. our toilet seat was broken and the smell wasn't good in the lobby.
Comment from Hotel Management
16 Jan 2025 by Management, Hotel Management
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention
by A verified traveler
Posted 13 Jan 2025
The staff was nice, and the air cooled the room. Beyond that, I can’t believe this place bears the Wyndham name.
The first thing was the cleaner smell that hit when opening the room. The lighting was cold, bright white, retina burning, institutional, with no lamps. Everything I saw was somehow stained with dirt. The furniture was super old, in disrepair, and dirty. The curtains were tattered. Towel bars were not all secured to the wall. Walls were cracked. The bed was terribly uncomfortable. The pillows supplied were inadequate to prop up in bed comfortably. The WiFi, was ultra slow. The morning shower was luke warm. The breakfast was sorely lacking. The elevator was loud and jerky. The outer door handicap opener button did not work (only the inner door button would operate both doors).
Comment from Hotel Management
13 Jan 2025 by Management, Hotel Management
Thank you for your review. We truly regret that the accommodation was not what you had expected. Your opinion and satisfaction are very important to us, and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all our guests.
by A verified traveler
Posted 12 Jan 2025
Front desk could not find my Expedia reservation in their system. Had to wait for 1 hour in the lobby with kids at 12 am only to make an ad-hoc reservation directly with them. Now I am dealing with getting a refund from Expedia and they say they are not able reach the hotel manager to get the refund approved. What a mess...Will never book another Microtel.
Comment from Hotel Management
13 Jan 2025 by Management, Hotel Management
Dear Guest,Your reservation was cancelled by Expedia, although this reservation was non cancelable non refundable.
by A verified traveler from East Islip
Posted 8 Jan 2025
Property itself was fine. Location was perfect, the hotel itself could be a little cleaner, the rooms came across as a rushed clean, I had some crumbs on the floor, there were two sauce droppings on the couch in my room, and straw wrapper on the floor behind the end table. The hallways should be a lot cleaner since it’s the first thing you see when getting off the elevator.
Comment from Hotel Management
8 Jan 2025 by Microtel Inn & Suites, Hotel Management
I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.
by A verified traveler
Posted 7 Jan 2025
Floor and rug dirty bath tub not working towels dirty
Comment from Hotel Management
8 Jan 2025 by Management, Hotel Management
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.
by A verified traveler
Posted 6 Jan 2025
The room was okay, the continental breakfast was very disappointing, no eggs, have to be there early to get a yogurt or a fruit, the toilet was not cleaned properly, i would give it 3 stars. The staff was wonderful and friendly
Comment from Hotel Management
8 Jan 2025 by Management, Hotel Management
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.
by A verified traveler
Posted 5 Jan 2025
Very nice rooms, clean. Liked that it was “pet friendly”
Comment from Hotel Management
5 Jan 2025 by Microtel Inn & Suites, Hotel Management
I am glad to hear that you liked your stay with us at Microtel Inn & Suite, Palm Coast. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.
by A verified traveler
Posted 3 Jan 2025
Getting noice from the top floor
Comment from Hotel Management
3 Jan 2025 by Microtel Inn & Suites, Hotel Management
I am glad to hear that you find great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Microtel Inn & Suite, Palm Coast.
by A verified traveler
Posted 1 Jan 2025
The sound insulation can be improved.
Comment from Hotel Management
2 Jan 2025 by Microtel Inn & Suites, Hotel Management
Thanks for the great feedback! We’re so glad you had such a wonderful stay with us at Microtel Inn & Suites, Palm Coast. I will be sure to share your kind comments with the team, they love to listen to when they receive positive feedback. We hope to see you again soon!
