Ratings based on 994 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
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by A verified traveler
Posted 4 Nov 2024
by A verified traveler from panama city
Posted 28 Oct 2024
Would stay again
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 23 Oct 2024
The mattress was very uncomfortable. Very hard, our backs was in pain the next morning. That’s the only issue we had with the hotel.
Comment from Hotel Management
23 Oct 2024 by GSM, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our property is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our hotelleadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues you mentioned from occurring in the future.We appreciate you bringing this to our attention.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by GMS, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our property is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our hotelleadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues you mentioned from occurring in the future.We appreciate you bringing this to our attention.
by A verified traveler
Posted 21 Oct 2024
Very disappointing for a Marriott hotel. Building is very old and so is everything in the rooms. I had to change rooms twice in a 2-day stay; once because the AC went out in one room, and again because in the next room, the shower curtain was dirty and the toilet had a ring inside. The third room was rundown too but I was exhausted at that point, so I suck it out. It’s equivalent to an old Days Inn hotel with a Marriott stamp and price on it. Do yourself a favor and book a Hilton for a few dollars more.
Comment from Hotel Management
23 Oct 2024 by GMS, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our property is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our hotelleadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues you mentioned from occurring in the future.We appreciate you bringing this to our attention.
by A verified traveler
Posted 18 Oct 2024
My wife and i stayed in room 411 the room is very outdated decor, space was extremely limited barely any room to move around the bed. The pull out couch took up the entire living space. It was not worth the 300 i spent for 2 nights. The photos on google are very misleading on the space in the rooms. Will not stay here again.
Comment from Hotel Management
23 Oct 2024 by GMS, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our property is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our hotelleadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues you mentioned from occurring in the future.We appreciate you bringing this to our attention.
by A verified traveler
Posted 17 Oct 2024
The front desk staff is very professional. However the room requires more attention to cleanliness and needs update
Comment from Hotel Management
18 Oct 2024 by GSM, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
18 Oct 2024 by GSM, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
