Ratings based on 991 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Great prperty. Convenient location to numerous dining options. Friendly staff.
by A verified traveler
Posted 23 Nov 2024
Ongoing construction on the property spoils usually relaxing and pleasant atmosphere in the resort
Comment from Hotel Management
23 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Svetlana, Thank you for sharing your feedback. We sincerely apologize for the disruption caused by the ongoing resort projects during your stay. We hope you will consider returning once the updates are complete to experience the improved facilities and the tranquil ambiance we strive to provide.Thank you for your understanding and we hope to welcome you back in the future.
by A verified traveler
Posted 23 Nov 2024
Love
Comment from Hotel Management
23 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Marlene, Thank you so much for the excellent rating.
by A verified traveler
Posted 23 Nov 2024
Everyone at the property was so nice and friendly. There was construction but it really wasn’t that noticeable nor did it take away from any enjoyment. Beach staff was attentive and helpful. Two downsides, the beachside towels are thin and short and the style of lounger (plastic slats) isn’t my personal preference but you can’t beat those Aruba water views!!
Comment from Hotel Management
23 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Sarah, Thank you for your thoughtful review! We are delighted to hear that our friendly team and attentive beach staff contributed to your enjoyment and that you loved the breathtaking Aruba water views. It is great to know the resort expansion did not affect your experience.We appreciate your feedback regarding the beach towels and loungers. Your comments help us identify areas for improvement as we continue enhancing our services.We hope to welcome you back soon for another relaxing stay!
by A verified traveler
Posted 23 Nov 2024
Everyone was super helpful and friendly. They made every effort to accommodate the guests
They were constantly maintaining the buildings and grounds.
Comment from Hotel Management
23 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Kathleen, Thank you for your kind words! We are thrilled to hear that our team’s friendliness and dedication to guest satisfaction made your stay enjoyable. We hope to welcome you back soon for another exceptional stay!
by A verified traveler
Posted 21 Nov 2024
Construction noise on the beach for a very expensive holiday. We paid daily resort fees and had to listen to construction the lovely smell of diesel fuel. Thanks Hillton!!
Comment from Hotel Management
23 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Rob, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations and we apologize for the inconvenience.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 16 Nov 2024
Construction was non stop. If I would have known there was construction going on I would have not booked here.
Comment from Hotel Management
18 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the construction during your stay.We strive to ensure that all guests are aware of our ongoing enhancement projects by communicating them on our website and through our booking partners like Expedia, however we regret that this information may not have reached you.Your comments are important to us, and we will review our communication methods to ensure better transparency in the future. We truly appreciate your understanding as we work to improve our resort for an even better guest experience.We hope to have the opportunity to welcome you back in the future.Kind Regards,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Teddy, Thank you for your rating.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Aaron, Thank you for your excellent rating.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Kimberly, Thank you for your rating.
