Ratings based on 555 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Very pleasant staff. Lovely property. It takes 8-10 minutes to get hot water. The first day I took a cold shower because I wasn’t aware of the delay.
Comment from Hotel Management
23 Nov 2024 by Thais Zievinger, Hotel Management
Thank you for your feedback. Looking forward to welcoming you back soon.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Raychelle Tulabot, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Pablo Casal, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Aline Rios, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 18 Nov 2024
Omar (concierge) went above and beyond in assisting my husband and I during our visit. He was very personable, provided great dining suggestions, and very hospitable!
Our room attendant, Marta Luz, was equally wonderful! She made sure we had what we needed during our stay, and if we were moving a bit slow, she circled back around to our room. Our room always smelled and looked so clean when she serviced it.
The staff at the resort are really customer-service oriented. They are great conversationalists and even during challenging times (2 flights were canceled and customers stayed at Embassy Suites), they maintained a smile and worked with the customers in a very dignified manner. It was amazing to observe. Great work Embassy Suites Team!!
Comment from Hotel Management
18 Nov 2024 by Pablo Casal, Hotel Management
Thank you so much for choosing us for your stay.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Pablo Casal, Hotel Management
Thank you for staying with us.
by A verified traveler from Key West
Posted 13 Nov 2024
Great property.
Comment from Hotel Management
13 Nov 2024 by Najezda Vlaun, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 13 Nov 2024
Great staff
Comment from Hotel Management
13 Nov 2024 by Thais Zievinger, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Thais Zievinger. , Hotel Management
Thank you for your feedback.
by A verified traveler from Malba
Posted 12 Nov 2024
We loved our stay here. Quiet, clean friendly. We would definitely go back
Comment from Hotel Management
12 Nov 2024 by Pablo Casal, Hotel Management
Thank you for coming and we would love to have you back soon.
