Ratings based on 55 Verified Reviews
3.9 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
A lovely place to chill
Posted 28 Apr 2024 on HotelsWe had a lovely stay. Rooms were well appointed. Great kitchen with plenty of everything to cook for a family. It was quiet and the pool area was well kept and nice optuon with steam and sauna too.
Maccas and convenience atores are across the road and great cafes within walking distance.
The owners made us feel very welcome
by A verified traveler
Posted 5 Dec 2023
Our apartment was spacious, comfortable and for the most part clean.
However, when cleaning after all parties of guests, I suggest cleaners check: 'floor" of pantry & open the extractor fan and wipe.
As I used the kitchen often, the lack of attention to detail of these areas was easily visible.
The view is amazing, and the price matches the generous facilities and location with direct access to the beach.
Thanks to the reception staff who took note of our feedback.
by A verified traveler
Posted 8 Mar 2021
the ocean views and location was perfect for us .The rooms had everything we needed for our stay. Would love to go back .
by A verified traveler
Direct Surf and Sand Access
Posted 9 Nov 2020 on HotelsGreat view, direct beach access and lovely heated covered pool and spa, BBQ, tennis, squash. Nice facilities for a family group who are making their own fun and lots of space to do that. Negatives are that there is no nice walk or bike path to cafes and restaurants. It's all accessed by the busy Gold Coast Highway and so you tend to get in the car and drive to places. Cleaning was not great and the unit was full of maintenance issues which I hope they will attend to.
by A verified traveler from Brisbane
Posted 25 Oct 2020
After many visits in my youth i was excited to return to 19th Ave for a special weekend away with my partner, however we were left extremely disappointed with the room. There was dust to the fans, light switches and GPOs, carpet looked like it had never been cleaned with a build up of dirt and grime to the skirting board edges and a single sheet to the beds.
We will not be returning.
Comment from Hotel Management
26 Oct 2020 by Jo, Hotel Management
Hello Liz, We do appreciate any feedback but are disappointed to hear of the dust in the apartment after you have left. We could have sent housekeeping to rectify it straight away.The beds are always made up with sheets only and the laundered blankets are in the wardrobe. As for the carpets, they are clean but old. The owners of the apartment were due to renovate in May however Covid-19 put a stop to that as they live in NSW. We have three types of apartments - Premium which is fully renovated, Superior - which is partially renovated and Standard - which is original (that is the one you had booked). We will be happy to give you a return guest discount if you give us another try. Kind regards, Joanne
by A verified traveler
Posted 4 Jan 2020 on Wotif
Liked the location, the view, the staff, the Sun, the beach (although lots of jelly fish).
Didn’t like no aircon in the bedrooms they were very hot.
by A verified traveler
Posted 25 Apr 2019
by A verified traveler from Palm Beach QLD
Posted 22 Oct 2018 on Wotif
The First room was not well looked after we were then put into another room as these are bought & owned by private people some look after their rooms and others don't have repairs done But the overall grounds pools Tennis Court BBQ area and the View's were fantastic The second room was is good condition glad we moved The price was a bit expensive for the 4 night stay will go though the Property next time and try get a better price
Comment from Hotel Management
24 Oct 2018 by Jo , Hotel Management
Hello Vicki, Thank you so much for your great feedback! Yes the apartments are all individually owned however we are working on the owners that need to lift their game - and succeeding, slowly but surely. It is a fantastic location with wonderful well kept facilities. We look forward to seeing you again. Regards, Jo
by A verified traveler
Posted 9 Sep 2018 on Wotif
Comment from Hotel Management
14 Oct 2018 by Joanne, Hotel Management
Thank you so much for your review. We appreciate all feedback.
by A verified traveler from Gladstone QLD
Posted 15 Jun 2018
nice size rooms great view from the 10 floor room was very clean
Comment from Hotel Management
20 Jun 2018 by emily, Hotel Management
Thanks Brian, hope to see you again very soon!
