Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Honestly it's a great hotel but SOOO over priced when you take into consideration the daily resort fee and the parking fee. If you're a golfer, you can use their driving range for free which is great, but not much else to do that's included. Prepare to tack on an extra $100 a night to what you think you'll be paying
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Jared , Hotel Management
Thank you for the great review, Michael! Thank you for staying with us at the PGA National Resort!
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
The property was very nice and the room was clean. Will definitely return.
Comment from Hotel Management
20 Nov 2024 by Jared , Hotel Management
Thank you for your great review, Racquita! Thank you for staying with us at the PGA National Resort.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Jared , Hotel Management
Thank you for the great review, Chris! Thank you for staying with us; we hope to see you soon!
by A verified traveler from Tampa
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Jared, Hotel Management
Thank you for the great review, Brian! Thank you for staying with us.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Jared, Hotel Management
Thank you for the great review, Quinton! Thank you for staying with us at the PGA National Resort.
by A verified traveler from Palm Beach Gardens
Posted 10 Nov 2024
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Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Isidro,Thank you for your perfect rating. We're thrilled you had a great experience at PGA National Resort. We look forward to welcoming you back soon for another exceptional stay.Sincerely,Joseph FisherGeneral Manager
by A verified traveler
Posted 10 Nov 2024
Thank you to the entire
Staff of PGA for such an amazing stay. MY husband and I stayed there to celebrate our wedding anniversary. From the time we checked in, we met Charlize, she had such a welcoming personality. She provided us with all the Information needed for the stay. She went above and beyond to make sure we were ok with everything. She definitely is a star our eyes. Then we met one of the houseman that was working there floor, he was so nice to us and ask how we are enjoying the stay so far and if we love the room. We were just amazed by the service. Thank you to Tommy at the bar for the amazing drinks and Danielle at the pool for being so kind as a server. We had dinner at Honeybelle and Juan was soooo amazing. Like everyone here smiles. The ambiance with the live music in the lobby is beautiful. We met Ricardo who also was a star at the front desk. He was so polite and very professional, spoke with kindness and care.
On our last day, the experience shifted and went sour. We went by the front desk and spoke to Brianna who was also nice by the way to inquire about our final bill and get a copy. We asked about things that were part of our stay and we did not see on our bill. She then called Ms. Kimberly who automatically had an attitude and not so welcoming at all. Let me just say her personality is the worst for someone who is a front desk supervisor. We explained what we were told regarding our bill and we were not seeing on there. She had no grace while speakin
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Merline,Thank you so much for taking the time to share your experience! We're thrilled to hear that our team kicked off a wonderful stay for your anniversary with stellar service that continued throughout your time with us! It's fantastic to hear that our team showcased incredible hospitality and only added to the magical ambiance. Thank you again for your kind words about the staff that made your stay so special!Sincerely,Joseph FisherGeneral Manager
by A verified traveler
Posted 9 Nov 2024
For the money the room was subpar. More like a two star hotel. Filthy carpet . TV and Coffee maker didn’t work. No microwave, terrible water pressure. The pool , gym and hot tub are very nice .$22 a day to park outside is a rip off! Won’t be back.
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Gary,Guest feedback is always welcome and appreciated, and we thank you for taking the time to write to us. While we appreciate your compliments on our pool and fitness areas, we regret to hear of the concerns you encountered. We apologize that certain things were not to your liking, as we want to provide the type of experience that surpasses expectations. We strive to provide exceptional hospitality, and we regret that this wasn't the case, as we want to provide the type of experience that surpasses expectations. Please know that your comments are noted, as our team is always working to improve for future guests. If you have any continued concerns, please feel free to reach out to us offline. We would love to have the opportunity to host you again in the future to demonstrate that we can meet your needs.Sincerely,Joseph FisherGeneral Manager
