Ratings based on 287 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
👍👍
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear Tevin,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you wanted and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 28 Oct 2024
We booked on Expedia. When we arrived it was a smoking room. We did not want a smoking room. Did not even know they still existed. We had to call Expedia and they had to work with the hotel, to get us another room. That took probably an hour. We did get into a good room. It was really clean and nice. I noticed in my bank account that evening that there was two charges for our stay. I spoke with the office there, and they said that it was taken care of. The following day when I went to check out, there was three charges in my account before we left. I went down and spoke with them again they said that they would take care of it. Came home 2 Days later, looking in my account. I had three charges again plus the one that they had taken out the day of our leaving. Very unsatisfactory. I have an email sent over to them hopefully they will get this corrected. Other than that, the room was nice quiet clean.
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear Dayn,Thank you for taking the time to share your detailed feedback with us. We’re glad to hear that you enjoyed the quiet, clean, and comfortable room and that you were ultimately accommodated with a non-smoking room as you preferred. We sincerely apologize for the inconvenience caused by the room mix-up and the billing issues you experienced. We understand how frustrating it must have been to encounter multiple charges and to spend time addressing this during your stay. Please rest assured that we are committed to resolving this and have flagged your case for immediate review with our billing team. Thank you again for bringing this to our attention. Your experience is important to us, and we hope to provide you with a seamless stay in the future.Best Regards,Management Team
by A verified traveler
Posted 24 Oct 2024
-Breakfast needs improvment
-Parking near rooms with AC unit at the front door brings monoxide of carbone in.
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear Georges,Thank you for your feedback. We appreciate your suggestions regarding our breakfast options and are committed to continuously improving our offerings to better meet our guests' expectations. We’re also concerned about your comments on parking near rooms with AC units at the entrance. Guest safety and comfort are our highest priorities, and we will review the layout to ensure a safe environment that minimizes any potential issues. Your input is invaluable to us, and we hope to have the opportunity to provide you with an improved experience in the future.Best Regards,Management Team
by A verified traveler
Posted 20 Oct 2024
Mold on wall. Newly remodeled but all walls not replaced had mold near the ceiling. Apparently had water damage from above. Mildew smell was pervasive.
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear Debbie,Thank you for sharing your experience with us. We’re genuinely sorry to hear about the issues you encountered. Maintaining a clean, safe, and fresh environment for our guests is our priority, and we apologize that we missed the mark during your stay.The mold and mildew smell you described are certainly not up to our standards, and we will address this immediately with our maintenance and housekeeping teams to ensure a thorough inspection and necessary repairs. Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention. We hope to have the chance to welcome you back for a stay that exceeds your expectations.Best Regards,Management Team
by A verified traveler
Posted 20 Oct 2024
It’s clean and beautiful
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear Ray,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you wanted and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 17 Oct 2024
Close to family
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear William,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you wanted and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 13 Oct 2024
The guy at the desk was super helpful and nice. The room was clean.
Comment from Hotel Management
17 Oct 2024 by M, Hotel Management
Dear Ricky,It is extremely gratifying to see that your stay was satisfactory. Your appreciation of the staff is highly encouraging. This will surely motivate us to raise the service benchmark. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
by A verified traveler
Posted 8 Oct 2024
Lots of people partying in the parking lot around midnight
Comment from Hotel Management
17 Oct 2024 by M, Hotel Management
Dear Jerrid,Thank you for bringing this matter to our attention. We sincerely apologize for the disturbances you experienced during your stay due to noise in the parking lot. We understand how important a peaceful environment is for our guests, and we take such incidents seriously. Your feedback is valuable, and we will work with our team to ensure that appropriate measures are taken to address this issue. We appreciate your understanding and hope you will consider staying with us again for a more enjoyable experience.Sincerely,Management Team
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
17 Oct 2024 by M, Hotel Management
Dear Rigoberto,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and constantly reminds us why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
by A verified traveler
Posted 26 Sep 2024
Fix the tv situation
Comment from Hotel Management
30 Sep 2024 by M, Hotel Management
Dear Linda A,Thank you for bringing the issue with the TV to our attention. We sincerely apologize for the inconvenience you experienced during your stay. We understand how important it is for our guests to have access to functioning amenities, and we regret that we fell short in this area. We are currently reviewing our equipment and will take the necessary steps to address and resolve any issues to ensure a better experience for our guests in the future. Thank you for your feedback, and we hope to welcome you back for a more enjoyable stay.Best Regards,Management Team
