Ratings based on 359 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 18 Sep 2024
Spacious apartment, close to the beach
4 out of 5
by A verified traveler

Posted 12 Jun 2023 on Hotels
Comment from Hotel Management
22 Jun 2023 by manager, Hotel Management
grazie
5 out of 5
by A verified traveler

Posted 28 Apr 2022
Had some difficulties finding the entrance to the Villas, but they sent someone to us to help!
Comment from Hotel Management
12 May 2022 by Marketing, Hotel Management
Hello Debbie. Many thanks for your high score. All the best
4 out of 5
by A verified traveler

Posted 22 Jan 2020 on Hotels
Comment from Hotel Management
22 Jan 2020 by Responsabile relazioni clientela, Hotel Management
Grazie!
4 out of 5
by A verified traveler

Posted 7 Jan 2020 on Hotels
Comment from Hotel Management
8 Jan 2020 by Responsabile relazioni clientela, Hotel Management
Grazie
4 out of 5
by A verified traveler

Sicily trip

Posted 29 Dec 2019 on Hotels
We were there during off season, price very reasonable. Clean. Beds firm.
Comment from Hotel Management
7 Jan 2020 by Responsabile relazioni, Hotel Management
Dear Guest Many thanks for choosing our Hotel for your holiday and for your kind review. Best regards and see you soon. All the best from Palermo
5 out of 5
by A verified traveler

Posted 27 Dec 2019
Comment from Hotel Management
7 Jan 2020 by Responsabile relazioni, Hotel Management
Many thanks!
4 out of 5
by A verified traveler

Great service, but the hotel is a bit old

Posted 22 Dec 2019 on Hotels
My stay has been excellent. The staff members were friendly, great sea view, and it is very close to everything. Then again, Mondello is not very big. The room is lacking amenities though. For example, there is no hot water kettle in the room. But overall, I think this hotel still gives a good value for money.
Comment from Hotel Management
7 Jan 2020 by Responsabile relazioni, Hotel Management
Dear estimated Guest!! Many thanks for your review. We are happy that overall your stay here with us was fine. We will take in great consideration your notes to improve more and more our services. Best regards and see you soon!!
3 out of 5
by A verified traveler

Posted 6 Dec 2019
The Expedia information stated that this property had airport shuttle and a restaurant. No airport shuttle and the restaurant was closed in November.
Comment from Hotel Management
7 Jan 2020 by Responsabile clientela, Hotel Management
Dear Guest, we are sorry for the inconvenience. For airport shuttle and information about the restaurant, it is necessary to contact our Hotel in advance. Best regards
1 out of 5
by A verified traveler

Posted 28 Nov 2019
I did not like anything about this property. The carpet was dirty, the king size bed was made up of two single beds and it was uncomfortable, the shower was too small, and the toilet paper did not have a place to be hung. I think you should refund my money.
Comment from Hotel Management
7 Jan 2020 by Responsabile relazioni, Hotel Management
Dear Guest! We have satisfied your every request, but we note with deep regret that our efforts were useless. We are really sorry that you did not appreciate our professionalism! Regards
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