Ratings based on 116 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jun 2024
Staff and property and very accommodating!
Comment from Hotel Management
29 Jun 2024 by Palazzo Sovrana, Hotel Management
Thank you for choosing us!
by A verified traveler
Posted 21 Jun 2024
The room was beautiful. Nice and clean. The location is great as well.. Would definitely stay there again and recommend to others.
Comment from Hotel Management
21 Jun 2024 by Palazzo Sovrana, Hotel Management
Thank you for choosing us!
by A verified traveler
Posted 19 Jun 2024
Great location, minimum service, room very different than the pictures shown on reservation web site. The hotel demands deposit upon reservation but does not acknowledge their receipt of the deposit. If you are asked to pay deposit, be very careful.
Upon check in, I had issue with this deposit and the receptionist seemed more eager to go to her lunch than helping customers. Even though my reservation recorded clearly shows a deposit had been paid, She keep insisting that Expedia took the deposit and she only work there and this is not her business. Eventually, I just gave up and paid the full amount. Upon returning home, I will dispute this charge and let American Express deal with their management which I hope will do something about this.
Comment from Hotel Management
20 Jun 2024 by Palazzo Sovrana, Hotel Management
I'm sorry that we didn't understand each other, I'm sure that as soon as you carry out all the necessary checks you will realize that Palazzo Sovrana did not withdraw any deposit.Best Regards
by A verified traveler
Posted 7 Jun 2024
Rooms were nice..location was great..near good restaurants and sights
Comment from Hotel Management
7 Jun 2024 by Palazzo Sovrana , Hotel Management
Thanks for choosing us!
by A verified traveler from Inverness
Posted 4 Jun 2024
This is a great property with eleven guest rooms. Rooms are spacious and clean. Location is perfect. Highly recommend.
Comment from Hotel Management
8 Jun 2024 by Palazzo Sovrana, Hotel Management
Thank you for choosing us!
by A verified traveler
Posted 1 Jun 2024
Beautiful apartment. there is parking nearby but driving in Palermo was a bit of a nightmare. Great location m, excellent cleaning routines and great be re fast at next door cafe. Amazing place.
Comment from Hotel Management
2 Jun 2024 by Palazzo Sovrana, Hotel Management
Thank you for choosing us!
by A verified traveler
Posted 20 May 2024
What a special place! The location is walkable to so many dining and shopping areas as well as the Opera House. The owners are remarkably kind and the rooms are well-appointed and comfortable. The dining at Dobo rooftop restaurant was memorable for both the view and the exceptional food. Paola and Dominico, the owners, were extremely personable and provided wonderful suggestions and made our stay special. I would return and stay here again ~ it was excellent.
Comment from Hotel Management
22 May 2024 by Palazzo Sovrana, Hotel Management
Thank you for choosing us!
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
24 May 2024 by Palazzo Sovrana, Hotel Management
Thank you for choosing us!
by A verified traveler
Posted 24 Apr 2024
Palazzo So rana has and excellent location. You can walk to all important areas & restaurants from here. The size of the room
Is fabulous. Loved the convenience of having breakfast & cappuccinos next door. Only problem is the noise on Friday & Saturday nights on the Main Street until midnight. The rooms have great shutters so you w need to shut them to block out noise. Otherwise wonderful poroperty w roof top restaurant.
Comment from Hotel Management
30 Apr 2024 by Palazzo Sovrana, Hotel Management
Thank you for choosing us!Best regards.
by A verified traveler from Saratoga Springs
Posted 23 Apr 2024
Great location!
Comment from Hotel Management
30 Apr 2024 by Palazzo Sovrana, Hotel Management
Thank you for choosing us!Best regards.
