Ratings based on 337 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Would absolutely recommend this hotel!! As a female solo traveler that had never been to Palermo and was unfamiliar with the area, I was worried about booking the right hotel, but I had the best experience here and felt very safe. All the staff members were so friendly and helpful, and the hotel breakfast every morning is AMAZING (plus there is complimentary coffee, tea, and water offered in the room too). The location is also very central (only about a 15-minute walk from Palermo Centrale, so quite convenient for getting to/from the airport if taking the train), and it is located right around the corner from Via Vittorio Emanuele, one of the main city streets with many options for dining and shopping. The hotel even provides a guide with some recommended restaurants and tourist activities, and most of the major tourist sites are also within about 20-minutes walking distance of this hotel! Would definitely stay here again, and I would encourage anyone considering this hotel to book a room here ASAP! :)
by A verified traveler
Posted 15 Jan 2025
Perfect location, close to many sightseeing spots (cathedral, palace, museum) and close to many great restaurants regardless of your budget. Staff were excellent, patient and attentive. They offered great suggestions. Nini and the rest of the reception team were absolutely lovely and helpful- especially with our parents. Breakfast was a lovely experience, many thanks to the F&B team.
Be sure to try the cannoli at breakfast!
by A verified traveler
Posted 2 Jan 2025
Staff are absolutely amazing, had the best recommendations for things to see and do and places to eat. We had wonderful food as a result. Driving to the hotel is a little tricky and definitely recommend the parking garage option. Breakfast is delicious and lots of options to pick each day. Rooms were large and comfortable. Location is fantastic. Highly recommend for a stay in Palermo!
Comment from Hotel Management
14 Jan 2025 by The Management, Hotel Management
Dear Francelle,Thank you for sharing such a wonderful review! We’re delighted to hear that our staff’s recommendations helped make your stay in Palermo memorable and that you enjoyed the fantastic local food as a result.We appreciate your feedback about the parking and are glad you found the parking garage option convenient. It’s great to know you enjoyed our breakfast selection and that the comfort of your room, as well as our central location, added to your overall experience.Your kind words and recommendation mean so much to us. We hope to have the pleasure of welcoming you back on your next visit to Palermo!Warm regards,
by A verified traveler
Posted 2 Jan 2025
Wonderful hotel in a great area. Staff were attentive even before we arrived. Our triple room was very comfortable and spacious. Breakfasts were delicious with a great deal of choice. The hotel made our stay in Palermo even greater! Highly recommend this proprerty!
Comment from Hotel Management
14 Jan 2025 by The Management, Hotel Management
Dear Vanessa,Thank you for your lovely review and for sharing your experience with us! We’re thrilled to hear that you enjoyed your stay and found our team attentive even before your arrival.It’s wonderful to know that your triple room was comfortable and spacious, and that our breakfast selection exceeded your expectations. We’re delighted that our hotel contributed to making your time in Palermo even more special.Your recommendation means the world to us, and we hope to welcome you back on your next visit to our beautiful city!Warm regards,
by A verified traveler
Posted 3 Dec 2024
by A verified traveler from Iowa City
Posted 28 Nov 2024
Great location
Comment from Hotel Management
30 Nov 2024 by The Management , Hotel Management
Dear Alexander,Thank you for your kind review! We are delighted to hear that you enjoyed our location and appreciated the efforts of our staff.It was a pleasure having you as our guest, and we sincerely hope to welcome you back in the future for another memorable stay.Warm regards,The Management
by A verified traveler
Posted 13 Nov 2024
A terrific place to stay in the heart of Palermo’s Old
town within walking distance of restaurants, shopping, the Palermo Cathedral, and the Palace.
The staff were wonderful and oh so helpful!
The breakfast was delicious and nicely presented.
The rooms were clean and beds decently comfortable. The decor was as simple and tasteful. One could not hear the street noise . The hotel provided ear plugs which was a nice touch.
Would definitely recommend.
There is no elevator but the staff are very willing to run your luggage to the upper floors
Comment from Hotel Management
30 Nov 2024 by The Management, Hotel Management
Dear Mrs. Rachel,Thank you for your wonderful review and for sharing such detailed feedback about your experience at Palazzo Natoli Boutique Hotel. We are delighted to hear that you enjoyed our central location, the comfort of our rooms, the quality of our breakfast, and the efforts of our attentive staff. Your kind words mean a lot to us!We’re also pleased to know that you appreciated the peaceful atmosphere and thoughtful touches like the earplugs. It’s great to hear that our team made your stay even more comfortable by assisting with luggage.It was an absolute pleasure to have you as our guest, and we sincerely hope to welcome you back in the future for another memorable stay.Warm regards,The Staff
by A verified traveler
Posted 7 Nov 2024
The service especially from the gal that worked the weekend we got there. It was absolutely amazing. I recommend anyone to come to this hotel. A hotel
Comment from Hotel Management
30 Nov 2024 by The Management , Hotel Management
Dear Mr. Jeffrey,Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience and that the service provided, especially by our weekend staff, left such a great impression. Your kind recommendation means a lot to us.It was an absolute pleasure to have you as our guest, and we truly hope to welcome you back in the future for another exceptional stay.Warm regards,The Management
by A verified traveler from London
Posted 7 Nov 2024
Great staff. Lovely location
Comment from Hotel Management
30 Nov 2024 by The Management , Hotel Management
Dear Mr. Simon,Thank you for your kind review! We are delighted to hear that you enjoyed our location and appreciated the efforts of our staff.It was a pleasure having you as our guest, and we sincerely hope to welcome you back in the future for another memorable stay.Warm regards,The Management
by A verified traveler from Richmond
Posted 3 Nov 2024
Great hotel to stay.
Comment from Hotel Management
30 Nov 2024 by The Management, Hotel Management
Dear Mr. Mustafa,Thank you for your kind words and for taking the time to share your feedback. We are thrilled to know that you had a great stay at our hotel.It was truly a pleasure to host you, and we hope to have the opportunity to welcome you back in the future for another wonderful experience.Warm regards,The Management
