Ratings based on 3 Verified Reviews
4.7 Room cleanliness
4.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
The location was great. The shower did not drain. We agreed to meet at 3:30 over the phone and then no one showed up until 4:15. Massimo was very helpful with troubleshooting and recommendations but did not know about the meeting time.
Comment from Hotel Management
21 Oct 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Ariana. We're glad you enjoyed the location of our apartment.We apologize for the inconvenience caused by the shower drainage issue and the delay in meeting you at the check-in time. We've already taken steps to address the shower drainage problem, and we'll review our communication processes to ensure that such issues don't occur again.We take our guest reviews very seriously and are committed to continuously improving our service, so we hope to host you again in order to make you change your mind about us. The Wonderful Italy Team
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Wonderful Italy Team, Hotel Management
Grazie mille per il feedback, Maria! Siamo felici che vi siate trovati bene e ci auguriamo di riavervi presto ospiti nei nostri appartamenti. Il Team di Wonderful Italy
by A verified traveler
Posted 6 May 2022 on Hotels
