Ratings based on 99 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
The property is clean, in a walkable location to most historic sites, shopping and restaurants. However, it is very noisy at night. We booked at six locations on our trip this was the only one with no safe in the room. Upon arrival we tried to book the shuttle service to the airport which they claimed to provide, this was 3days prior to our departure, one person said that they no longer provide that service the second said that we had to book it months in advance !!
Also, the water pipes rattled whenever any one showered or flushed. Air condition only works with a key in place, first night it did not cool the room, it was fixed for our second night, we tried to leave the key in while leaving the room the house keeping will remove it and we would come back to a hot room on a hot day and wait an hour for the room to cool. The shutters will bang against the windows with every wind blow, we had 3 windy nights.
This property has to do some work to qualify for the ratings as advertised.
Comment from Hotel Management
23 Sep 2024 by Fabio, Hotel Management
Good afternoon Suzanne, thank you for choosing Liberty Palace for your vacation in Palermo. However, we do not fully agree with what you found: the shuttle service is not included in the reservation and is ON REQUEST, so the request can be declined if the driver is not available for those dates. The safe is not present as per the description of the structure and the rooms. In the noisy area, being right in the center of Palermo, it is possible that in the evening there is a bit of traffic but nothing more. The water pipes can only be heard when using the toilet, we think that is normal, right? And for the shutters that banged, we suppose that it was enough to fix them from the inside if you thought the day was windy. Having said that, we would like to reiterate that all basic information such as services, amenities and location of the structure are made public on the booking channel, so we assume that it would only take a little more attention in viewing the various details of the structure in which you are about to book.Having said that, to conclude, we are working every day to improve ourselves more and more.Thank youBest regardsLiberty Palace
by A verified traveler
Posted 11 Sep 2024
Only a 5 minute walk from the station. Adriana was a super host, nothing was too much trouble for her, with plenty of recommendations and local information.
Comment from Hotel Management
11 Sep 2024 by Fabio, Hotel Management
Hi David, thank you so much for this amazing review. We're really happy to hear this, it was a pleasure for us.Hope we can see you soonBest regardsLiberty Palace
by A verified traveler
Posted 6 Sep 2024
We really enjoyed our time in Palermo and staying here was extremely convenient. Our room was very clean and comfortable. Breakfast was perfect! Thanks
Comment from Hotel Management
11 Sep 2024 by Fabio, Hotel Management
Hi Paul, thank you so much for this super feedback! See you soon.Best regardsLiberty Palace
by A verified traveler
Posted 15 Jun 2024
Adriana the host is amazing! The b and b is in the center of town. The accommodations were ideal and suited my needs perfectly! The entire place was professionally run.
Comment from Hotel Management
16 Jun 2024 by Fabio, Hotel Management
Hi there! Thank you so much, we're really happy that you enjoyed your stay at Liberty Palace!See you soonBest regardsLiberty Palace
by A verified traveler
Posted 12 Jun 2024 on Wotif
The staff was really wonderful and the place is spacious and adorable. The areas felt a bit unsafe.
Comment from Hotel Management
12 Jun 2024 by Fabio, Hotel Management
Hi there! Thank you so much fot this amazing review, we're really happy to hear this.See you soon!Best regardsLiberty Palace
by A verified traveler
Posted 26 May 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by Fabio, Hotel Management
Thank you so much!Best regardsLiberty Palace
by A verified traveler
Posted 26 May 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by Fabio, Hotel Management
Hi Serena, we are sorry to receive a negative rating from you. We are sorry but we do not agree with this as your negative opinion lacks motivation which, therefore, is not useful and justifiable. We are ready to improve every day through constructive criticism from our customers, which in this case did not happen.Best regardsLiberty Palace
by A verified traveler
Posted 17 May 2024 on Hotels
Friendly staff
Clean
Location
Comment from Hotel Management
22 May 2024 by Fabio, Hotel Management
Thank you so much for this positive review, it was a pleasure for us.See you soon!King regardsLiberty Palace
by A verified traveler
Liberty Palace - great
Posted 16 May 2024 on HotelsFab location for a few days in Palermo. Great breakfasts!
Comment from Hotel Management
17 May 2024 by Fabio, Hotel Management
Hi Laura, thank you so much for this amazing review. It was a pleasure for us, see you soon!King regardsLiberty Palace
by A verified traveler
Posted 8 May 2024 on Hotels
Top endroit….tres propre….et les hôtes sont excellents et vous donnent de bon conseils et adresses.
Je recommande fortement
Comment from Hotel Management
9 May 2024 by ADRI, Hotel Management
Good morning thank you so much. Have a wonderful day. Many redards Liberty Palace.
