Ratings based on 323 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
More of 1 star motel
Comment from Hotel Management
10 Nov 2024 by Martina Mancuso, Hotel Management
Dear Nadia, we are really sorry to read that your stay wasn't to your liking but we would have apprecciate to know why, since we do not read any formal complaint or feedback on what we could improve.Hoping you will give us another chance in the future so that we can regain your trust and renewing our apologies for not meeting your expectations we send our,Best regards
by A verified traveler
Posted 10 Oct 2024
Hotel aceptable , pero no le coresponden objetivamente
las cuatro estrellas que se le atribuyen . El barrio en fin de semana es especialmente ruidoso. Tampoco las habitacio nes estan suficientemente insonorizadas
Comment from Hotel Management
11 Oct 2024 by Martina Mancuso, Hotel Management
Estimado Manuel,le agradecemos haberns elegido y el tiempo dedicado a compartir su experiencia.Sentimos saber que no hemos satisfecho sus expectativas por completo pero nos importa explicar que siendo un Hotel en el corazon de la ciudad, es normal el ruido externo, sobretodo en fin de semana.La ubicacion de la estructura es muy importante y debe considerarse al momento de la reserva; en nuestro caso, somos ubicados en pleno centro, en uno de los barrios mas importantes de la ciudad en relacion a lugares de encuentro como pub, restaurantes, bares y mucho mas.Esperamos igualmente quiera darnos otra oportunidad en futuro dado que nuestro objetivo principal es el de ofrecer una estancia lo mas comoda posible.Mientras tanto le ofrecemos nuestros mejoresSaludos
by A verified traveler
LOUD LATE in the NIGHT
Posted 9 Jun 2024 on HotelsThe hotel is near a place where late night outdoor parties are held late in the night. It booming music that is non-stop interspersed with cars with boomboxes trying to compete who is loudest.
I sleep thru most noises but this was insane. Windows and shutters shut tight, the complimentary earplugs and the hum of the air conditioner are no use.
Comment from Hotel Management
22 Jun 2024 by Martina Mancuso, Hotel Management
Dear, we are really sorry to read your review and know that your stay with us was not up to your expectations and usual standards. We are located in one of the most important areas in Palermo, therefore is normal to have noise from the moutside but we understand that our central location might not be a strength for all, it has to be taken in consideration while booking though. We hope anyway you will give us another chance in the future in order to regain your trust and look at our beautifull city with different eyes. In the meantime we send ourBest regrds
by A verified traveler
Two days in Palermo
Posted 27 Dec 2023 on HotelsOur stay was ok, location was in old area, a bit far from attractions, room was tight, clean, staff was ok.
Comment from Hotel Management
13 Feb 2024 by Martina, Hotel Management
Dear Elias,thank you for your feedback; we will treasure your comment in order to keep improoving ourselves! We are glad to read that you've enjoyed our staff and cleanliness.Hoping to welcome you again in the futureBest regards
by A verified traveler
Posted 20 Dec 2023
Comment from Hotel Management
13 Feb 2024 by Martina, Hotel Management
Thank you for your positive feedback!
by A verified traveler
Posted 9 Dec 2023
The hotel is perfectly located next to the historic old town, but misses the cheesy tourist strip. The neighborhood and surrounding streets have a lot of bars and restaurants that serve locals (no english on menus) and is very lively on weekends. The receptionist and staff at hotel are polite and friendly and give good suggestions on places to visit. The wifi was quick and room spacious and clean
by A verified traveler
Posted 27 Oct 2023
Comment from Hotel Management
29 Oct 2023 by Martina Mancuso, Hotel Management
Gentile Sergio, la ringraziamo per averci scelti e per il tempo dedicato a condividere il Suo feedback!Sperando di poterle dare nuovamente il benvenuto in città porgiamo,Cordiali saluti
by A verified traveler
More than happy
Posted 14 Oct 2023 on HotelsPosition - convenient
Staff - fantastic
Room - small but spotless and comfortable.
I only stayed one night, which isn’t enough fora full picture but Margaretta on reception was a star.
Comment from Hotel Management
18 Oct 2023 by Martina Mancuso, Hotel Management
Dear Stuart, thank you for choosing us and for this amazinbg feedback! We are glad to know that all went smoothly and that our services wew to your liking!Hoping to welcome you again as our kind guest we send ourBest regards
by A verified traveler
Posted 14 Sep 2023
I loved the location, very convenient and walkable. Close to public transportation. Air conditioner in the room stopped working after 2 days and at night was impossible to sleep, very noisy neighbourhood! Staff were nice.
Comment from Hotel Management
24 Sep 2023 by Martina Mancuso, Hotel Management
Dear Tatyana, thank you for your positive feedback!We are glad to know that most of our services were to your liking and we apologize for the inconvenience had with the air conditioning; we've already solved the problem! Hoping to welcome you again for a next stay in the cityBest regards
by A verified traveler
Posted 15 Jul 2023 on Hotels
Comment from Hotel Management
17 Jul 2023 by Martina Mancuso, Hotel Management
Dear Christina, thank you for the positive feedback!We are glad everything went smoothly!Best regards
