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Hotel Excelsior Palace Palermo

4.0 star property
Luxury hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Excelsior Palace Palermo

Lobby
Interior detail
Exterior
Minibar, in-room safe, desk, soundproofing
Breakfast, lunch and dinner served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Pet friendly
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Minibar, in-room safe, desk, soundproofing

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Deep soaking bathtub
Rainfall showerhead
Bidet
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, soundproofing

Superior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Deep soaking bathtub
Rainfall showerhead
Bidet
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, soundproofing

Junior Suite

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Deep soaking bathtub
Rainfall showerhead
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Deep soaking bathtub
Rainfall showerhead
Bidet
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Via Marchese Ugo 3, Palermo, 90141

What's nearby

  • Politeama Garibaldi Theater - 10 min walk - 0.9 km
  • Via Roma - 12 min walk - 1.0 km
  • Teatro Massimo - 17 min walk - 1.4 km
  • Via Vittorio Emanuele - 3 min drive - 1.9 km
  • Palermo Harbour - 4 min drive - 2.6 km

Getting around

  • Giachery Station - 14 min walk
  • Palermo Notarbartolo Station - 16 min walk
  • Punta Raisi Airport (PMO) - 35 min drive

Restaurants

  • ‪Bioesserì by Natura si - ‬1 min walk
  • ‪Città Del Sole - ‬5 min walk
  • ‪Tredicisette - ‬5 min walk
  • ‪Da Diego - ‬4 min walk
  • ‪Antica Pizzeria da Michele - ‬4 min walk

About this property

Hotel Excelsior Palace Palermo

Luxury upscale hotel near Politeama Garibaldi Theater
Located close to Teatro Massimo, Hotel Excelsior Palace Palermo provides dry cleaning/laundry services, a bar, and a gym. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and babysitting.
Additional perks include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Concierge services, free newspapers, and luggage storage
  • Smoke-free premises, a 24-hour front desk, and a computer station
Room features
All 117 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers or deep soaking bathtubs plus bidets and free toiletries
  • Heating, daily housekeeping, and desks

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking; discounts available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 18 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 18 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Mercure Palermo Excelsior City Hotel
Mercure Excelsior City
Hotel Excelsior Palace Palermo
Excelsior Palace Palermo
Hotel Hotel Excelsior Palace Palermo Palermo
Palermo Hotel Excelsior Palace Palermo Hotel
Hotel Hotel Excelsior Palace Palermo
Hotel Excelsior Palace Palermo Palermo
Mercure Palermo Excelsior
Hotel Excelsior Palace
Excelsior Palace
Mercure Palermo Excelsior City
Excelsior Hilton Palermo
Excelsior Palermo Palermo
Hotel Excelsior Palace Palermo Hotel
Hotel Excelsior Palace Palermo Palermo
Hotel Excelsior Palace Palermo Hotel Palermo
Mercure Palermo Excelsior City

Frequently asked questions

Is Hotel Excelsior Palace Palermo pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Hotel Excelsior Palace Palermo?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Excelsior Palace Palermo?

Check-out is at noon.

Where is Hotel Excelsior Palace Palermo located?

Located in Politeama, this luxury hotel is within a 15-minute walk of English Garden, Politeama Garibaldi Theater, and Via Roma. Teatro Massimo and Quattro Canti are also within 1 mi (2 km). Giachery Station is 14 minutes by foot and Palermo Notarbartolo Station is 16 minutes.

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Hotel Excelsior Palace Palermo Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 159 out of 385 reviews
Rating 8 - Good. 151 out of 385 reviews
Rating 6 - Okay. 51 out of 385 reviews
Rating 4 - Poor. 14 out of 385 reviews
Rating 2 - Terrible. 10 out of 385 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10

スタッフの皆さん感じが良く、特にお部屋のお掃除の方はとても感じが良かったです。 いつも気持ちの良いお部屋にしていただき、リラックスできる環境で6泊中安らかな旅行ができました。 本当に感謝で一杯です。又、パレルモに行ったときは、是非こちらに宿泊します。
Stayed 6 nights in Oct 2019

4/10

good location, close to nice park and several restaurants nearby
Stayed 2 nights in Oct 2019

10/10

Stayed 7 nights in Oct 2019

8/10

Stayed 1 night in Oct 2019

8/10

Quarto e banheiro grandes, bom café da manhã. Hotel com decoração tradicional, localizado numa avenida bem movimentada (tem um pouco de ruído de carro dentro do quarto) onde estão localizadas as lojas de grife, sem a balburdia de turistas e camelôs mas cerca de 3 km da área histórica (Catedral de Palermo, Palazzo Normando, Quatro Canti), o que dá uma caminhada de no mínimo 30 min até o início do centro. Hotel usado por executivos e membros de cias aéreas.
Stayed 2 nights in Sep 2019

10/10

Simply amazing and outstanding service!
Stayed 1 night in Aug 2019

6/10

Stayed 4 nights in Aug 2019

8/10

Posizione e cortesia del personale del desk La mia suite pie essendo io da solo aveva due lettini che Occupavano completamente lo spazio del salottino impedendo Anche la apertura del Frigo.
Stayed 1 night in Jul 2019

4/10

The hotel is old but expensive. It has a good location, but unless you get a good rat be ready to accept a hotel that might have been great many years ago.
Stayed 1 night in Jul 2019

4/10

La localizzazione è molto buona/ la struttura è il servizio non sono buone. Le finestre non si chiudono ne si aprano bene, per fare la doccia bagnava tutto il bagno, il divano letto era molto scomodo con le molle rotte, la michette molto vecchia. Assolutamente da sistemare, cascava acqua dalla soffitta in bagno. Nel colazione nemmeno pane integrale.
Stayed 3 nights in Jun 2019

8/10

Stayed 2 nights in May 2019

10/10

Our room was massive and had space for all of our luggage. The bathroom is lovely with a big bath. Very luxurious and comfortable for our last night in Italy. Parking out the front. Lovely, helpful staff. Worth every penny.
Stayed 1 night in May 2019

8/10

Close to all. Great locatiin and excellent hotel restaurant staff.
Stayed 2 nights in Apr 2019

10/10

Hotel con posizione molto centrale, personale gentilissimo. È il mio hotel preferito a Palermo.
Stayed 2 nights in Apr 2019

6/10

It was so so. The reception staff was great and the breakfast very good. Dinner also was good and staff nice. The condition of the hotel is run down, carpets are filthy, wallpaper peeling and tacked on with thumb tacks in places! You can see that it was at one time a beautiful hotel, it has the old world glamour. But it desperately needs to be painted, new carpets and general clean up would do this property a great service. Lots of street noise at night and a good half hour walk to the old town for tourist attractions.
Stayed 1 night in Jan 2019

10/10

Personale molto disponibile, stanza pulita, posizione centrale. Nel complesso, sono rimasto molto soddisfatto.
Stayed 3 nights in Jan 2019

8/10

A good value hotel in Palermo. A bit of a walk (15-20 minutes) to the historic centre, but a good location overall. Hotel is a bit tired in spots, but still retains much of the elegance of its earlier days. Staff were, without exception, helpful and friendly.
Stayed 3 nights in Sep 2018

10/10

Struttura molto bella e ben curata, personale disponibile. Letti confortevoli e stanze, cosi come i bagni, molto spaziosi e puliti. Colazione molto ben assortita sia per quanto concerne il dolce che il salato. Da migliorare solo il caffè
Stayed 1 night in Oct 2018

8/10

Stayed 3 nights in Oct 2018

10/10

Great location, nice staff , good breakfast. Solid, traditional, old world Italian hotel.
Stayed 1 night in Oct 2018

10/10

O hotel é ótimo, bem localizado, bom café da manhã, os garçons do restaurante ( jantar ) , excelentes, os do café da manhã, nem tanto. O quarto é ótimo, a acomodação para o terceiro hospede, sofa cama, nem tanto
Stayed 1 night in Sep 2018

2/10

Horrible!!! Dirty hotel, did not want to refund our unised days. It is a TOURIST TRAP !!
Stayed 3 nights in Aug 2018

6/10

Room had no windows. We are charged parking fees although car was parked in the street one of the nights.We were led to believe breakfast was included ; to avoid discussion, we paid anyway.
Stayed 2 nights in Jul 2018

6/10

Nous avons loué 2 chambres, les deux étaient côté place donc très bruyantes. L’une avait une clim HS et l’autre une fuite dans le plafond avec un bruit de goutte à goutte insupportable la nuit...nous avons demandé l’échange, plus de bruit de circulation mais une douche bouchée et le lendemain le système d'évacuation du lavabo HS... un peu pénible quand même !!! Le petit déjeuner est très bien
Stayed 7 nights in Jul 2018

8/10

Rigtig fint hotel med historie og sjæl. Samlet set en god oplevelse med god service og god beliggenhed. Eneste minus var at der løb vand ud på hele badeværelsesgulvet fra vores bad. Ekstra plus er, at shuttle-bussen til lufthavnen går lige foran hotellet.
Stayed 3 nights in Jul 2018