Ratings based on 504 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Great location. Breakfast less than average
by A verified traveler
Posted 22 Oct 2023
It was perfectly fine for a budget hotel. The staff was nice and helpful. Just wish there was more hangers in my closet
by A verified traveler
Posted 12 Oct 2023
Air conditioner did not work. Refridgerator dirty and did not work. No elevator. Staff not helpful. Breakfast very limited. To sum it up. I would recommend to anyone ever! Would not offer refund. Still working on that.
by A verified traveler
Posted 23 Sep 2023
Excellent location, just off Via Maqueda. Everything is walkable in Palermo.
Lots of great bars and restaurants nearby.
Our room was basic but clean - aircon good but a bit noisy.
Hotel staff friendly and helpful.
Breakfast was very basic - meat, cheese, tomato and lots of sweet pastries. Ask for a cappuccino- its much better than the jug thats on the buffet table.
We think for the price we paid, the hotel was great- would definitely stsy here again.
by A verified traveler
Posted 13 Sep 2023
by A verified traveler
Posted 19 Jul 2023
Air Conditioner was very loud and noisy, making it very difficult to sleep. Bathroom sink and shower both were backing up with water, very difficult to brush teeth and take a shower. When asking for a room change they would accommodate us nor provide any compensation. The location of the hotel is difficult to find.
Comment from Hotel Management
20 Jul 2023 by e.v., Hotel Management
Dear guestYour complaints were probably aimed at wanting to change rooms when it was clear that we did not have any available.At first you told us that the newly installed air conditioner did not work, then the second time it bothered you because it made "air" noise, I would say that it is very normal for an air conditioner to emit air, finally you complain about a blocked shower which was not before and which was also checked and the water flowed correctly.
by A verified traveler
Posted 9 Jul 2023 on Hotels
by A verified traveler
Posted 29 Jun 2023
The hotel itself is in a super location. You can get anywhere and you’re right on Via Machere which is one of the most vibrant main roads in Palermo. It is near Fontana Pretoria and I 4 canti, which are historical points.
I gave a low score because air con was not working in full summer season and we could barely sleep, when we got moved to a different room air con was working fine but after a while the machine would start making unbearable noises that woke us up and we couldn’t fall back asleep so we had to switch it off. Room was opposite washing machines so early in the morning we would hear not only cleaning ladies loudly chatting in the corridors but also these massive machines doing the washing. Showers were mouldy but functional. If it had not been for the air con and the morning noise I would have scored 5 even if not super clean. I am a Spartan soul so for the price I think the cleanliness was ok. But air con in a very hot part of Italy in full summer is a MUST and it did impact our holiday as we were constantly tired. Other than that it has all you need.
Comment from Hotel Management
2 Jul 2023 by g.m., Hotel Management
Dear guest, we believe that you may have had some problems understanding the structure. You have been placed on the third floor, where we don't have any cleaning rooms, much less laundries, since they bring us the clothes from an industrial laundry, so we'd like to understand who you're referring to. In the first two-day stay you only informed us at check out that the air conditioner was not working, which we immediately had it repaired but you never expressed a problem, we would have changed your room, air conditioners are machines and like all of them they can get lost, but I it seems absurd that after two days you don't point it out.Considering that you have chosen us for two nights, we also consider the comment you left offensive and superficial.
by A verified traveler
Posted 27 Jun 2023 on Hotels
by A verified traveler from Thornton
Posted 24 Jun 2023
Simple, clean hotel in a great location; all the major sites and transportation are within walking distance. The staff were very welcoming and kind. Good wifi and decent breakfast.
