Ratings based on 963 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Only a 10 minute walk from the train station and 5 from Ortigia, this was really well placed for all the sightseeing I wanted to do while in Syracusa.
Comment from Hotel Management
22 Dec 2024 by GR, Hotel Management
Thank you very much, your opinion is very important to us.Kind regards
by A verified traveler
Posted 29 Nov 2024
Great location highly recommended
Comment from Hotel Management
30 Nov 2024 by GR, Hotel Management
Thank you very much, your opinion is very important to us.Kind regards
by A verified traveler
Posted 6 Nov 2024
Great personality- the building and the stafff …and location outstanding
Comment from Hotel Management
7 Nov 2024 by GR, Hotel Management
Thank you very much,your opinion is very important to us.Kind regards
by A verified traveler
Posted 25 Oct 2024
We had horrible experience of this hotel. First, we had to drag our bags to the hotel as taxi driver dropped us in the next street corner because it was no entry street. Then the room they gave us was stinking with dust, mold and mite as if it was not used for years ! The bathroom was stinking with bad smell! The bed was hair of the queen size single bed. So we called Expedia. They gave us another room, which was worse if not good. Two tween bed on each corner of the room and bathroom was stinking and room was as not used for years ! The furniture was century old and not maintained! We jdecided to checked out and moved to another hotel , Grand Hotel Wagner after we went there and checked it out ourself. We were celebrating our 41st anniversary and we were totally disappointed with Eurostar and we called Expedia for give us full refund. Expedia should not list this hotel at all. Please take it out of your listing and arrange for the full refund. Thank you for understanding!!
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 11 Oct 2024
I don’t post reviews but due to how poor quality this hotel is I feel compelled to do so. The hotel advertises double rooms. Beware, as they provide poor quality 3/4 beds also known as French beds. Alternatively, if you’re really unfortunate you’ll be given a couple of single beds aka a rock and a hard place. If you like tired facilities, smoke smells in the corridors, stained pillow cases, noisy rooms from the infernal scrapping of chairs on the dining room hard floor above your head in the early hours, along with unhelpful argumentative staff, and overpaying when there is soooo much better value out there, this hotel is for you.
Comment from Hotel Management
11 Oct 2024 by Angelo, operations manager, Hotel Management
Can you tell me when you were at the hotel? I can't find your reservation. So I can check. In the meantime I apologize
by A verified traveler from Callao
Posted 7 Oct 2024 on Orbitz
This was my first stay at Centrale Palace - and compared to the other hotels used at my various regular visits to Palermo, this one is the least likeable. I was attracted by its location, which is definitely great for enjoying the old city. However, there were many practical inconveniences. The state of our room did not give me any fresh feeling - it is rather plain, in the worst sense, and its 2 paintings would do better not to be on its walls, at all. Horrible side view - even if I had reserved a "junior suite". One full day without Internet, because of some hotel wide malfunction which was never solved. Not even a welcoming bottle of water is offered by the hotel - yes, even one bottle of plain water will be charged. Breakfast, of course, is NOT included (not the norm at the hotels which I normally use). in conclusion, will never go back.
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 23 Sep 2024
