Ratings based on 29 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
Stayed here for one night, it is walking distance to main area, beautiful and clean room
by A verified traveler
Posted 17 Mar 2024
The hotel has a B&B and the rooms inside of the hotel. You might end up staying at B&B about 100 meters down the street from the hotel. There is not much help with luggage. So ladies, if you end up on the 3rd or even 2 floor, you might end up hauling your suitcases yourself up the very steep stairs. If you get a loft room, you will be hauling the suitcases by yourself without any help inside of the loft. Hotel side at least has an elevator to the floor you need. We ended telling them that we need someone’s help. They called for a restaurant chef, and the poor guy had to do that for at least party of 3.
And if you end up having having a loft room inside of the hotel, it has very narrow and steep stairs as well. My suitcase was too wide, and one person can barely fit on that staircase, so you will end up hauling it sideways.
The bathroom inside of the loft has no door. So whatever smell comes from the sewage and probably the old plumbing, it will fill the bedroom.
Breakfast is nice, nothing too fancy but everything necessary.
by A verified traveler
Posted 5 Feb 2024
The hotel is comfortable and modern. The staff were exceptionally helpful and knowledgeable. The location is in the heart of the historic district. The restaurant was closed for some reason, so I cannot comment on it. However, the breakfast was perfection! Overall, even though we were in the middle of a renovation, the staff and management were superlative!
by A verified traveler
Worth the stay
Posted 8 Dec 2023 on HotelsVery good trip. Hotel room was a good size. Bed was big and comfortable. Bathroom was excellent. Staff was great. Friendly and helpful. There were a couple smalls things that needed fixing but didn’t really affect our stay. Breakfast buffet was so good.
by A verified traveler
If I go back to Palermo I’d definitely stay again
Posted 4 Dec 2023 on HotelsThe stay was very good. The staff in the hotel was helpful and friendly. The hotel breakfast was outstanding with choices for everyone. The room was a good size with a comfortable bed. You are 5 minute walk from Teatro Massimo and Maqueda a main street with restaurants, bars and coffee shops
by A verified traveler from Campbellville
Posted 3 Nov 2023
Location is quite and just 2-3 minute walk from the main drag. Beds were reasonably comfortable and included breakfast was decent with excellent coffee.
by A verified traveler
Posted 31 Oct 2023
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by A verified traveler
Jetted Tub not working. Promised credit never came
Posted 16 Oct 2023 on HotelsBooked the deluxe suite with jetted tub, which we were looking forward to. Requested the inoperable or broken tub be fixed two times. Vincenzo at the front desk offered a 15% credit payable on PayPal. Did not receive the credit despite several follow on request. Hope Hotels.com can make it right!
by A verified traveler
Posted 25 May 2023 on Hotels
The location is central and the restaurant Lumia was amazing. The hotel is a boutique, but the room was a bit dirty, the hottub had debris in it, and the shower area was just not clean.
by A verified traveler from Carefree
Posted 23 May 2023
It is ok for a boutique hotel. Many flights of stairs to reach the room makes it quite inconvenient.
