Ratings based on 10 Verified Reviews
3.7 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Aug 2023
by A verified traveler
Do Not Book
Posted 24 Jul 2023 on HotelsDo not book. This hotel does not align with the photos - it is very cheap materials and construction. My husband was locked in the bathroom for almost an hour, the elevator broke, and the front door to our room wouldn’t close. We stayed only one night of the 5 we booked and they told us that these issues with the space were our fault and refuse to refund our cancelled nights. Just don’t even book it
by A verified traveler
Avoid.
Posted 18 Jul 2023 on HotelsThe room was not as photographed and while perfectly ok, was nowhere near as good as was advertised. However, the air conditioning was terrible and totally incapable of cooling the room. We raised various concerns about it and it was clear that the hotel knew there was a problem, but did nothing about it. Also, we had to keep asking for basic things, like towels, which were removed by the cleaners and not replaced. There was no soap provided. No ironing board was available - basic things that a hotel would normally have. The whole place felt like there was something very wrong and I wouldn't be surprised to see the hotel fail in the near future. The cost of the room was massively overpriced overall and the air conditioning was a real issue, given how hot it was during our stay.
by A verified traveler
Posted 22 Jun 2023
Room was nice big and comfortable.
Balcony has no outdoor seating
Pools are nice, new one is still unfinished, no service around the pool, have to chase staff for towels and drinks.
No food between certain hours, bar is open but again nobody around to serve you.
Language barrier is huge issue.
Food was poor
First night there was a wedding felt like the DJ was in bed with me, 2nd night there was a table reservation under our balcony, both nights was very loud.
Window seals in restaurant are dusty with dead flies, parts of the garden is well maintained other parts are overgrown.
Would be the worst hotel I’ve stayed at. Would not recommend, it’s approx only 5kms from the city centre but it’s hard to get to, windy, small roads lots of traffic.
by A verified traveler
Posted 11 Jun 2023
Comment from Hotel Management
14 Jun 2023 by F.O.M. megmind, Hotel Management
Dear Sir, we are sorry you didn't appreciate your time here. would you be so kind to contact us just to understand how to improve our offer to the guests.Kind regards
by A verified traveler
Posted 25 Jul 2024
wonderful even the trip didn't last long and everything was fantastic the staff the food and above all the relaxation of the swimming pools it seems like being in a tropical climate considering that it is only 10 minutes from the beloved and crowded Palermo I recommend you go there if you need to spend days different in complete serenity and relaxation
Comment from Hotel Management
9 Sep 2024 by julia, Hotel Management
thanks
by A verified traveler
Posted 24 Jul 2024
extraordinary stay, the structure has a Sicilian theme but in a modern key with swimming pools equipped with waterfalls and open-air jacuzzi. very good food, I will definitely return
Comment from Hotel Management
9 Sep 2024 by julia, Hotel Management
thanks
by A verified traveler
Posted 24 Jul 2024
excellent 10 très belle structure unique à Palerme entourée de verdure une fois que vous entrez, vous êtes enveloppé dans un monde que vous ne pensez pas être à Palerme les magnifiques jardins les palmiers et les immenses espaces font de ce complexe une exclusivité à Palerme et sans oublier les cascades les piscines les chambres privées avec cascade et jacuzzi, les meilleures d'Europe
Comment from Hotel Management
9 Sep 2024 by julia, Hotel Management
thanks
by A verified traveler
Posted 10 Sep 2023 on Hotels
by A verified traveler
Posted 6 Sep 2022 on Hotels
Comment from Hotel Management
5 Oct 2022 by Albalhara Staff, Hotel Management
Thank you for your review
