Ratings based on 125 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not what we expected
Posted 7 Jul 2024 on HotelsI think that non-Europeans or non-Italians need to understand that this is a place more relatable to a New Jersey seaside motel. We checked in for one night basically because it was unexpected trip down to Sicily and we needed to sleep somewhere. The time was midnight when we arrived. The area seemed very sketchy. We made the immediate decision that we were just gonna go to sleep get up and check out. Upon check-in, I guess the security manager was there checking us in and he wanted to hold onto our passports until the morning when the registration crew arrived. That was a hard no from us. Instead, he just took a photocopy, which is exactly what he should’ve done and he did push back a little bit as to why we would not leave our passports… which let me add were not going into a safe. They were just being left behind the registration desk.
Let me add the place is clean - however it’s just not what we expected - upon awaking in the morning- The views were very nice and it seemed a lot safer than the night time seen. It is a huge area for nighttime bar club life. It truly is a seaside party town at night… However, I did wake up and see many many people, running jogging on the streets. So again- think Jersey Shore vibe- seaside heights type!
The hotel was just not our vibe and I am just trying to stress that people need to understand that this is really more of a motel and not a hotel.
Check out the next morning was extremely easy and they did not give us a hard time at al
Comment from Hotel Management
8 Jul 2024 by Orazio, Hotel Management
Thank you for taking the time to share your experience at our hotel. We are very sorry that your stay did not live up to your expectations and that the surrounding area may have given you a negative initial impression.We would like to clarify that our property is located in a lively and very busy area, especially in the evening hours, which can sometimes create a different atmosphere than during the day.We don't think it can be compared, we know whyHowever, we are happy that you noticed the cleanliness of our facility and that you appreciated the views and the perceived safe environment the following day.We also clarify that you booked a comfort double room for 3 nights a few minutes before arriving at the hotel and that when you arrived it was already dark.Also, will you have appreciated the fact that we gave you a free upgrade to a room with a sea view? And that the next day, when you told us that you were leaving, we only charged you for the first night? We think so. This is why we don't understand the vote you gave us.Regarding passport management, we understand your concerns. Security procedures are very important to us and our staff follows precise rules to ensure the security of our guests' documents (according to Italian law). Except that, due to the temporary malfunction of the data transmission software to the Police, we asked you to leave your passports in custody. No photocopies were made.Due to the nature of our property, we always strive to provide an accurate description of the hotel to help our guests make the most informed choice possible.We hope that in the future you will be able to give us another chance to host you and offer you an experience more in line with your expectations. We are always available for any need or clarification.
by A verified traveler
Posted 15 Jun 2024
The location of this property and the view was amazing! As advertised, right across the street is the sea and you get a wonderful view of the sunset in the evening! Beach is walkable and easy to access from the hotel, and the breakfast and dinner options were all fantastic. Staff was very helpful with any questions that I had and parking was in abundance compared to other places I've stayed at in Italy. They even have a parking garage!
by A verified traveler
Posted 11 Feb 2024 on Hotels
by A verified traveler
Posted 3 Aug 2023 on Hotels
by A verified traveler
Posted 21 May 2023 on Hotels
by A verified traveler
Mediocre
Posted 9 Aug 2021 on HotelsThis hotel is more like a motel for people to stay overnight when they travel, definitely not for a family vacation. We stayed for 5 nights but only to travel to different beaches in the north part of Sicily. Breakfast was very far from a continental kind of breakfast. The hotel doesn't have any atmosphere, although it has potential. When you book a room, be careful not to get a room in the -1 level, as there is a restaurant at 0 level and you would hear all the noise from the restaurant until late midnight.
by A verified traveler
Posted 19 Sep 2020 on Hotels
Staff were so accommodating. Arrived 3 hours early then check in but were given an upgraded room immediately. Room was excellent with kitchenette and lovely uses view. Very comfy and spacious. The pool is the cleanest pool I have ever seen. Never more then 6 people in it. So many sun beds available. Lifeguard on duty at all times.
Location brilliant. Three great restaurants very close by which included the hotels own which did the must amazing pasta. Even gave us some traditional Sicilian food to try for free!!! Also less then 10 minutes to Mondello beach by bus. Also great local supermarket a minute away.
Would definitely return and recommend anyone to go. Such a great stay. Also just 20 minutes by taxi from airport and 45 minute bus ride to Palermo.
by A verified traveler
Posted 24 Aug 2020
by A verified traveler
Posted 17 Oct 2018 on Hotels
They are accommodating. Our first night they had us in a king bed that wasn’t comfortable an they switched rooms for us an put us in separate beds like we wanted. Only issue was the menu in restaurant had no English translation but very good food!!
by A verified traveler
Posted 12 Oct 2018
The beds were as if you were sleeping on a box spring. The pillows were thin and hard.
The customer service was incredible. Particularly Peppe.
