Ratings based on 9 Verified Reviews
4.2 Room cleanliness
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jul 2024
great location, everything we needed to be self sufficient
Comment from Hotel Management
8 Jul 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Fredrick! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
by A verified traveler from ASHBOURNE
Posted 3 Jun 2024
Location is perfect.
Apartments needs atrention to details:
-Deep cleaning: balcony plant pot full of cigars?
-02 cups were missing? so I could not have a hot drink so I had to buy my own instead.
-Bedding & decor needs updating to neutral and relaxing standard for international tourists. Wall paintings were
Comment from Hotel Management
13 Jun 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Maria. We are glad that you appreciated the location of our apartment.We are sorry for the inconveniences you experienced. We would like to point out that the situation you described is not representative of our standard service and was caused by a series of unforeseen events.We work to improve our service and the quality of our apartments, so we hope to host you again in order to make you change your mind about us.See you soon, the Wonderful Italy Team
by A verified traveler
Very convenient, quiet apartment.
Posted 24 May 2024 on HotelsAfter being shown to the apartment from the main entrance door I recommend you use the side door to leave and enter as it’s much more convenient.
Communication very poor. The messages on the messaging service went unanswered, the WhatsApp number didn’t recognise my mobile so just passed me onto an email address. Email also went unanswered. All I wanted was the wifi password which was allegedly on the online ‘guest area’. There was little to no information on there.
Comment from Hotel Management
13 Jun 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Rachel. We are sorry to hear that you were not satisfied with the communication with us. We would like to point out that the situation you described is not representative of our standard service and was caused by a series of unforeseen events.We work to improve our service and the quality of our apartments, so we hope to host you again in order to make you change your mind about us.See you soon, the Wonderful Italy Team
by A verified traveler
Posted 5 Jun 2024
Great place, right around the corner of the busy streets.
Comment from Hotel Management
6 Jun 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Renée Sophia! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
by A verified traveler
Très bien !
Posted 11 May 2024 on HotelsLe logement est très bien placé, en plein centre de Palerme et proche de tout !
Il est très lumineux, très jolie et bien équipé, idéal pour quelques jours.
Le check-in était plutôt simple et rapide mais l’arrivée ne se fait pas de manière autonome donc il faut s’accorder sur un horaire. De même quelques précisions auraient pu être donné en amont : il y a deux entrées différentes le GPS ne nous amenait pas devant la bonne entrée , et il faut prévoir du liquide pour régler la taxe de séjour ( pas de cb ).
Le check out se fait à 10h et il n’y a pas de conciergerie ou autre lieu pour laisser les valises ensuite.
La literie est correcte pour quelques jours mais le lit grince beaucoup.
Concernant la salle de bain, la douche fuit beaucoup et la propreté laissait un peu à désirer.
La fenêtre du salon ne fermait pas complètement.
Ce sont des petits détails, pas vraiment dérangeants pour quelques jours, le rapport qualité prix reste excellent vu l’emplacement !
Comment from Hotel Management
14 May 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Augustin! We are glad that you appreciated the location and the amenities of our apartment.We are sorry for the inconveniences you experienced. After receiving this feedback from you, we took action to solve these problems and carried out a deep cleaning of the apartment in order to avoid further discomfort to future guests.We hope to host you again in order to make you change your mind about our service.See you soon, the Wonderful Italy Team
by A verified traveler
Posted 7 May 2024 on Hotels
Comment from Hotel Management
8 May 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Johan. We are sorry that you had a negative experience with us. If you would like to tell us the reasons for your discontent, we would be happy to investigate.We hope to host you again in our beautiful apartments in order to make you change your mind about our service.See you soon, the Wonderful Italy Team
by A verified traveler
Posted 2 May 2024
El alojamiento esta muy bien situado si bien al poner la calefaccion aparece olor a tuberias.
La empresa que gestiona el alojamiento es demasiado insistente con los mensajes de check-in. Resulta acosante.
Por lo demas la estancia y la ubicación muy buena.
Comment from Hotel Management
3 May 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Adela! We are really happy that you liked the location of our apartment.We are sorry to hear you were not satisfied with the communication with us. Since there is no reception, we need to arrange the exact check-in time prior to the guests’ arrival, in order to avoid delays or keep guests waiting for our welcome agent. We hope to host you again in order to make you change your mind about our service. See you soon, Wonderful Italy Team
by A verified traveler
Posted 24 Mar 2024 on Hotels
Comment from Hotel Management
25 Mar 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Sabine! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
by A verified traveler
Posted 7 Oct 2023
La localisation et l’espace de vie sont très appréciables
