Ratings based on 519 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Montreal
Posted 23 Sep 2024
Other than a fair price I would look to updated rooms .
by A verified traveler
Posted 27 Aug 2024
Property was good value for money and right in the centre. It is a bit dated and shower is a bit small but good for a few nights sleep. Breakfast is a bonus but not the freshest selection.
by A verified traveler
Posted 16 Aug 2024
Very old, needs updating
Bathroom toilet wasnt working and there was a foul smell coming from the washroom
Tight shower hard to take a proper shower for taller folk
Bathroom had bugs on the floor, towels were stained, walls are paper thin i heard people walking above me very clearly. I broight my complaints to the staff and was basically blown off. I ended ip staying somewhere else and was glad i did.
Comment from Hotel Management
18 Aug 2024 by e.v., Hotel Management
Dear guest, luckily for us we have the opportunity to actually say how things went, you stay one night and don't say anything, the next morning you report a toilet that doesn't work and a dirty towel. The staff, unlike what you claim, goes up to the room with you, first of all flushes the toilet which works perfectly, checks the towel you've already used and verifies the lack of cleanliness, in your opinion, which was actually a bit of rust that fell from the bin. But no less for this reason they suggest you change the room or if you had preferred a total change of towels, even if you were not entitled to it. Now first of all we were kind and available, secondly it seems strange that you use a room and then by chance want a refund because you no longer needed to stay.
by A verified traveler
Posted 15 Aug 2024
Really close to the centre with spacious room, comfortable bed and helpful staff.
Some work going on, it doesn’t cause disruption, but means you enter through the side rather than the main entrance.
Comment from Hotel Management
18 Aug 2024 by e.v., Hotel Management
Thanks for your review it was a pleasure having you as a guest
by A verified traveler
Posted 1 Aug 2024
All the basics you need in a perfect location. Staff friendly and helpful with excellent English support. Front desk open all day. Air conditioning. Small basic room, clean with wifi, TV and private bathroom. Had a tiny balcony for standing only. Apart from some construction in the morning, the room was quiet, even so close to the main areas. Single towel with exchange every couple days. Rooms appear to be converted from a normal apartment building. You'll need to get used to some quirks. You'll get a physical key rather than key card. For the electricity to work, you need to realize there is a small keyhole in the wall near the door and the key needs to be inserted and turned to activate the electricity. Since the lights don't work until this is done, the door needs to be closed, locked with the key in the dark room, and the keyhole found and the key inserted and turned, also in the dark. Threw me off at first, but I soon got the hang of it. The light from a cell phone is enough to easily see for doing this. Other quirks include figuring out how to flush the toilet. Likely standard in the area, but simply pushing the button to flush the toilet did not work. It was required that the button be repeatedly pumped in quick succession, and then everything worked very fine with no problems at all. Still, this took even longer to figure out. If you don't mind a few quirks, and are looking for a basic and reasonably priced room right right in center of the old town, quite good.
Comment from Hotel Management
18 Aug 2024 by e.v., Hotel Management
Thanks for your review it was a pleasure having you as a guest
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
18 Aug 2024 by e.v., Hotel Management
Thanks for your review it was a pleasure having you as a guest
by A verified traveler
Posted 19 Apr 2024
Great location. Breakfast less than average
by A verified traveler
Posted 22 Oct 2023
It was perfectly fine for a budget hotel. The staff was nice and helpful. Just wish there was more hangers in my closet
by A verified traveler
Posted 12 Oct 2023
Air conditioner did not work. Refridgerator dirty and did not work. No elevator. Staff not helpful. Breakfast very limited. To sum it up. I would recommend to anyone ever! Would not offer refund. Still working on that.
by A verified traveler
Posted 23 Sep 2023
Excellent location, just off Via Maqueda. Everything is walkable in Palermo.
Lots of great bars and restaurants nearby.
Our room was basic but clean - aircon good but a bit noisy.
Hotel staff friendly and helpful.
Breakfast was very basic - meat, cheese, tomato and lots of sweet pastries. Ask for a cappuccino- its much better than the jug thats on the buffet table.
We think for the price we paid, the hotel was great- would definitely stsy here again.
