Ratings based on 170 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vero Beach
Posted 3 Aug 2024
Very old and need update . Bathroom and beds very old
by A verified traveler
Posted 25 Jul 2024 on Hotels
by A verified traveler
Posted 29 Apr 2024 on Hotels
Comment from Hotel Management
1 May 2024 by PLAZA PALENQUE, Hotel Management
GRACIAS POR SU OPINION,, ES MUY IMPORTANTE PARA NOSOTROS, ESPERAMOS VERLE PRONTOTHANK YOU FOR YOUR REVIEW, IS VERY IMPORTANT FOR US, WE HOPE SEE YOU SOON
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
1 May 2024 by PLAZA PALENQUE, Hotel Management
GRACIAS POR SU OPINION,, ES MUY IMPORTANTE PARA NOSOTROS, ESPERAMOS VERLE PRONTOTHANK YOU FOR YOUR REVIEW, IS VERY IMPORTANT FOR US, WE HOPE SEE YOU SOON
by A verified traveler
Clean, Basic Hotel
Posted 26 Feb 2024 on HotelsThe hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time.
The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd.
We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites.
The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect.
WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap.
Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
by A verified traveler
Posted 11 Feb 2024
had what I wanted
by A verified traveler
Posted 7 Dec 2023
by A verified traveler
Posted 13 Nov 2023 on Hotels
by A verified traveler
Posted 30 Oct 2023
Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
by A verified traveler
Posted 6 Jun 2023 on Hotels
Comment from Hotel Management
23 Jul 2023 by CEO, Hotel Management
Gracias!
