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Hotel Plaza Palenque

3.0 star property
Suburban hotel with spa services and a 24-hour front desk

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Plaza Palenque

Outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
Exterior
In-room safe, desk, laptop workspace, free WiFi
Food and drink
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
The price is P3,644
P4,300 total
includes taxes & fees
Nov 13 - Nov 14
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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room, 2 Double Beds (2 double beds)

In-room safe, desk, laptop workspace, free WiFi

Standard Double Room, 2 Double Beds (2 double beds)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Cable channels
In-room safe
Laptop workspace
  • 20.3 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, free WiFi

Standard Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Cable channels
In-room safe
Laptop workspace
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

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HOTEL MAYA PALENQUE
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The price is P3,113
P3,674 total
includes taxes & fees
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HOTEL MAYA PALENQUE

About the neighborhood

Map
Km 27 Carr. Palenque-Catazaja, Palenque, CHIS, 29960

What's nearby

  • El Panchán - 14 min walk
  • Aluxes Eco Park - 6 min drive
  • Palenque National Park - 8 min drive
  • Misol-Ha Waterfalls - 9 min drive
  • Palenque Archaeological Zone - 11 min drive

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive

Restaurants

  • ‪Cafe Jade - ‬18 min walk
  • ‪Chivo's Mar & Tierra - ‬16 min walk
  • ‪Restaurante Maya Cañada - ‬17 min walk
  • ‪Mr. Taco - ‬3 min drive
  • ‪Pizzas Exprés - ‬13 min walk

About this property

Hotel Plaza Palenque

Hotel in a national park
A poolside bar, a terrace, and a garden are just a few of the amenities provided at Hotel Plaza Palenque. Treat yourself to a deep-tissue massage or other spa services. The on-site restaurant, La Palapa, features Mexican cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and laundry facilities.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Free self parking
  • English breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a billiards/pool table
  • A banquet hall, concierge services, and meeting rooms
Room features
All 98 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Balconies, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: MXN 165 for adults and MXN 100 for children
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Palapa

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1991
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 165 for adults and MXN 100 for children
  • Airport shuttle fee: MXN 150 per room (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Plaza Palenque Inn
Plaza Palenque
Plaza Palenque Hotel
Hotel Plaza Palenque Hotel
Hotel Plaza Palenque Palenque
Hotel Plaza Palenque Hotel Palenque
Plaza Palenque Hotel Convention Center

Frequently asked questions

Does Hotel Plaza Palenque have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

How much does it cost to stay at Hotel Plaza Palenque?

As of Nov 5, 2024, prices found for a 1-night stay for 2 adults at Hotel Plaza Palenque on Nov 13, 2024 start from P 3,644.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Plaza Palenque pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Plaza Palenque?

Self parking is free at this property.

What time is check-in at Hotel Plaza Palenque?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Plaza Palenque?

Check-out is at noon.

Does Hotel Plaza Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 150 per room applies.

Where is Hotel Plaza Palenque located?

Situated near the airport, this hotel is within 1 mi (2 km) of El Panchán and Museo Del Textil. Palenque National Park and Museo de Sitio Palenque are also within 6 mi (10 km).

Hotel Plaza Palenque Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 71 out of 173 reviews" "
Rating 8 - Good. 60 out of 173 reviews" "
Rating 6 - Okay. 28 out of 173 reviews" "
Rating 4 - Poor. 8 out of 173 reviews" "
Rating 2 - Terrible. 6 out of 173 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Francisco, Vero Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very old and need update . Bathroom and beds very old
Stayed 1 night in Aug 2024

8/10 Good

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Abel

Stayed 1 night in Apr 2024

10/10 Excellent

Mayela

Stayed 3 nights in Mar 2024

6/10 Okay

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Basic Hotel
The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
Stayed 3 nights in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had what I wanted
Stayed 4 nights in Feb 2024

2/10 Terrible

Xeyli

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Guillermo

Stayed 1 night in Nov 2023

2/10 Terrible

PEDRO

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
Stayed 5 nights in Oct 2023

10/10 Excellent

Jerry

Stayed 2 nights in Jun 2023

10/10 Excellent

MATEO, MONTCLAIR

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for this hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Elizabeh

Stayed 2 nights in May 2023

8/10 Good

Martha Alejandra

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Agradable
El hotel esta agradable; limpio; el cuarto con lo indispensable; las camas pequeñas pero comodas
Stayed 2 nights in Mar 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center
Stayed 1 night in Dec 2021

8/10 Good

Ercilda

Liked: Cleanliness
Stayed 1 night in Aug 2021

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the service was good clean room spacious good air-con good wi-fi close to the piramids breakfast just ok everything perfect
Stayed 1 night in Feb 2021

10/10 Excellent

Esthela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff a very friendly.and the roo.s are clean. About 1.5 miles from the bus station.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location and close to center town. Nice pool and restaurant in a court yard setting.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Nice pool. Great food at the restaurant with very attentive servers.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception and restaurant staff very friendly. Its a 10/15 minute walk into the centre of Palenque but its a straight well lit road. WiFi not good in room 101 but step outside the door to the pool and perfect and its more fun watching football (soccer) by the pool rather than in your room. i slept well and enjoyed my visit to Palenque and would stay at this hotel again.
Stayed 2 nights in Jan 2019

10/10 Excellent

Laura Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so confortable hotel
We were looking for a hotel nearby de airport. It is a 4 minute drive, that made our trip easier. The hotel was very clean and nice. We had been traveling for some days and we specially appreciated the very comfortables beds and pillows and the delicious shower with enough water pressure. Everybody was kind too.
Stayed 1 night in Jan 2019

4/10 Poor

Alex

When we get there, all our reservations clearly say “king”, but when we got to our rooms they were all double beds. Only because I complained I got a king. It was clear this was not a mistake and they purposely did not give us the rooms we reserved. Also, they advertise a safe in every room, and no safe in our room. Shower door was off track, but fixed it. The jacuzzi in room didn’t work. Breakfast was just ok. The beds were soft enough. They have a pool. I can confirm as some have pointed out that there are monkeys in the trees behind the hotel, but unless you have a telephoto lens, it maybe hard to enjoy, as the jungle is rough. Bottomline this is about average, but I felt that giving us doubles without saying something, even some lame excuse, would have been better than just giving us different rooms than we reserved.
Stayed 2 nights in Nov 2018