Ratings based on 238 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 28 May 2024
This property is a great value. The pool is great. The location is great. We were there when it was very, very hot, so I can understand why the staff were a little disinterested in working. The rooms are really nice with the balcony. Unfortunately because the property is not as well cared for as it may have once been, there are several openings where the cockroaches sneak in. That was I’m only complaint.
by A verified traveler
Posted 21 Feb 2024 on Hotels
by A verified traveler
Posted 15 Feb 2024
The property is in urgent need of care and love, the staff doesn't seem to care at all, half the things are broken or do not work ...
by A verified traveler
Posted 15 Nov 2023 on Hotels
by A verified traveler
Posted 27 Jul 2023 on Hotels
by A verified traveler
Posted 13 Mar 2023
Waiter was texting and would not acknowledge us until after his long text
Coffee carafe in the room hadn’t been cleaned or resupplied from th previous guests
by A verified traveler
Nice but could be improved
Posted 18 Nov 2022 on HotelsFriendly and helpful reception, cute rooms with nice gardens. The pool needed improving though, like the addition of some sun bathing, deck chairs not just plastic garden chairs plus plants need abit more looking after in that area. As well as the pond topping up with some more water.
by A verified traveler
Posted 22 Aug 2022
Es una excelente opción en costo beneficio, hay parte del mantenimiento de las habitaciones en las cuales se les debe poner atención para mejorar la experiencia.
by A verified traveler from Washington
Posted 10 Jan 2022
Location: off the road to Palenque ruins. Car a must have, or taxi. Great pool, poll side restaurant and bar, property located in the middle of the jungle so humidity an issue to be expected. TV, AC, WC did not work but issues were solved reaaaally fast.
by A verified traveler
Posted 17 Dec 2021
My husband & I stayed for 6 nights while visiting the ruins & all the INCREDIBLE waterfalls & we enjoyed the property very much! Check in was a delight! The young man was very sweet & chatted with us for some time. (I prepaid which made check in even easier) I recommend an upstairs room with a balcony & table with chairs. So nice to relax in the jungle setting after playing around all day. In addition, the king bed was sooooo comfortable & room service came everyday to make up the room. My only issue was the bathroom. It’s definitely in need of a remodel but the hot water was hot & the pressure great.
I read the reviews about the staff. I’m on the fence about that issue. In the restaurant they definitely don’t jump up quickly or acknowledge you right away & sometimes I had to grab a menu myself, but hey, you’re in Mexico, nobody’s in a hurry & I like that! & the chilaquiles were delicious!!
One more thing I’d like to mention. They are doing their part in reducing the use of plastic bottles! There is a pitcher in the room & they will fill it with water anytime. Bravo Axkan!!!
We had a lovely time & really enjoyed the beautiful grounds & palapa style surroundings. Thank you!
