Ratings based on 5 Verified Reviews
3.4 Room cleanliness
4.2 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Mar 2019 on Hotels
Not so good. The air-con was not cold from 1st day. Wardrobe sliding door difficult to open. Soap dispenser faulty. However, the staff were excellent especially during breakfast.
Comment from Hotel Management
8 Mar 2019 by Hasbulah, Hotel Management
Dear Mr. Ramlan,
Thank you very much for taking time to share your constructive feedback during stayed in our hotel. We do apologize with the unsatisfaction experienced that happened to you. This is certainly not the way we served our guests and we would improve this service accordingly. We do hope to have the opportunity to welcome you back on your next trip to Palembang.
My personal best regards,
Hasbulah
Asst. Front Office Manager
by A verified traveler
Stay far away
Posted 16 Mar 2018Only positive thing I can thinking is the friendly staff.
The rest is all negative, from the room condition to the Internet not working properly to lipstick and coffee stains on the mugs etc
by Ramlan
Value for money
Posted 19 Jul 2017 on HotelsValue for money. Good, very friendly service. Good breakfast spread. Now booking Peninsula again for September trip.
by A verified traveler
Posted 30 Aug 2018 on Hotels
호텔 직원들 친절하고 깔끔하고 가격도 합리적이었음. 정말 만족한 호텔
by A verified traveler from cukup strategis dekat dengan kantor dan bandara
kurang untuk hotel kelas bintang 4
Posted 15 Nov 2016 on Hotelskamar cukup bersih, utk breakfast kurang variatif, petugas cukup akomodatif atas keluhan tamu.
Comment from Hotel Management
18 Nov 2016 by General Manager, Hotel Management
Dear Bapak / Ibu ,
Terima kasih telah meluangkan waktu untuk berbagi pengalamaan anda selama menginap di Sintesa Peninsula Hotel Palembang , kami akan terus berusaha memberikan peyanan terbaik kami kepada tamu tamu kami , sehingga tamu tamu kami merasa nyaman tingal bersama kami
Terima kasih
Salam...
