Ratings based on 53 Verified Reviews

4.0 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Prabu, Hotel Management
Dear HockWarmest Greetings from Novotel Palembang Hotel & ResidenceWe very much appreciate your rating regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. if you wish,please provide further information regarding you rating, by contacting us by email : fom@novotel palembang.com.Once again, thank you very much for your valuable feedback gift. Hopefully we can improve your experience and the rest of your next stay with us will be a pleasant one and look forward to welcoming you back in the near future. PraburizalFront Office Manager
3 out of 5
by A verified traveler

Posted 25 Jul 2024
Comment from Hotel Management
29 Aug 2024 by Prabu, Hotel Management
Dear AlexanderWarmest Greetings from Novotel Palembang Hotel & ResidenceWe very much appreciate your rating regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. if you wish,please provide further information regarding you rating, by contacting us by email : fom@novotel palembang.com.Once again, thank you very much for your valuable feedback gift. Hopefully we can improve your experience and the rest of your next stay with us will be a pleasant one and look forward to welcoming you back in the near future. PraburizalFront Office Manager
5 out of 5
by A verified traveler

Posted 23 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Praburizal, Hotel Management
Dear Chong BengWarmest Greetings from Novotel Palembang Hotel & ResidenceThank you so much for give us a good rating, we will share with our team. I am sure that your rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesLooking forward to welcoming you back at Novotel Palembang.Sincerely,PraburizalFront Office Manager
5 out of 5
by A verified traveler

Posted 15 Jun 2022
I was able to relax and forget about work. It was great
Comment from Hotel Management
28 Jul 2022 by Herman, Hotel Management
Dear Mr. John, Thank for staying with us, we are glad you enjoy your stayed with us. Your review have been share with our teams. We are delighted to welcome you back at Novotel Palembang. #staysafe Cheers, Herman Wijaya General Manager
4 out of 5
by A verified traveler

Happy

Posted 10 Jan 2021 on Hotels
Satisfied
Comment from Hotel Management
11 Jan 2021 by Yoesi Bagus Taruna, Hotel Management
Dear Dimaz, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Yoesi Bagus Taruna General Manager
5 out of 5
by A verified traveler

Great start for the year!

Posted 10 Jan 2021 on Hotels
We enjoyed our stay!
Comment from Hotel Management
11 Jan 2021 by Yoesi Bagus Taruna, Hotel Management
Dear Dimaz, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Yoesi Bagus Taruna General Manager
4 out of 5
by A verified traveler

Posted 12 Jan 2020
Great place, nice vibes. Just not too well maintained
Comment from Hotel Management
4 Mar 2020 by Yoesi Bagus Taruna, Hotel Management
Dear Sir/Madam, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us also thank you for your comments regarding hotel maintenance. Your comment has been shared to the entire team and we have taken some necessary actions for further rectification. Again our sincere apologies for these shortcomings and hope that you will not put us in permanent disfavour as we all look forward to welcoming you back to Novotel Palembang Hotel & Residence. Kindest regards, Yoesi Bagus Taruna General Manager
4 out of 5
by A verified traveler

Posted 23 Oct 2019
Comment from Hotel Management
25 Oct 2019 by Yoesi Bagus Taruna, Hotel Management
Dear Bapak/Ibu, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih atas waktu yang Anda luangkan untuk memberikan penilaian kepada kami. Kami nantikan saran dan masukan yang akan Anda berikan kepada kami. Salam, Yoesi Bagus Taruna General Manager
4 out of 5
by A verified traveler

Posted 16 Sep 2019 on Hotels
Amazing travel
4 out of 5
by A verified traveler

Big room

Posted 6 Sep 2019 on Hotels
Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full
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