Ratings based on 1 Verified Reviews
2.0 Room cleanliness
2.0 Service & staff
3.0 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Highly Not Reccomended
Posted 11 May 2018 on HotelsThis hotel is so not recommended. Why? OK first I got no towel and toothpaste in my room and the bathroom if we take the shower, the water wouldn't go down fast to the drainage so it will create a puddle. Not just that, after I get the towel, the smell of the towel is really not good.
The sheet on the bed is also dirty because I can see black stain there. The only good thing about this hotel is only the room is kinda big.
Comment from Hotel Management
16 Nov 2020 by Alan, Hotel Management
Dear Mr. Darius,
Warmest greeting from Ayola Sentosa Hotel Palembang,
We are really apologize for any mistakes from our hotel before. We already getting better with new management from Topotels group.
We still improve and getting better for the service from our staff and also improve our facilities at the hotel.
All your suggestion and comment is a value things that make us getting better. We hope and invite you to come to our hotel again and feel our new management.
We hope to serve you even better in the future. See you for the next visit. Thank You.
Best Regards,
Ayola Sentosa Palembang
