Ratings based on 41 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024 on Wotif
Central
Comment from Hotel Management
21 Sep 2024 by Author, Hotel Management
Dear Bapak Setiawan Andri,
Thank you so much for taking the time to leave such a wonderful review! We greatly appreciate your kind words and are thrilled to hear that you had a fantastic experience during your stay with us. It means a lot to our entire team.
We're delighted that you found our hotel to be exceptional. It's always our aim to provide top-notch hospitality and create memorable moments for our guests, and your feedback reassures us that we're achieving that goal.
We truly value your patronage and thank you for choosing our hotel. Your positive comments are incredibly motivating for our team, and we'll continue to work hard to ensure that every guest receives the same exceptional experience that you enjoyed.
We hope to welcome you back in the future and provide you with another outstanding stay. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.
Best Regards,
Management Aryaduta Palembang
by A verified traveler from Dallas
Posted 18 May 2024
Overall we were satisfied with the stay. The staff were all very accommodating and friendly. The breakfast buffet was great and other meals were good also. We liked being able to walk 5 minutes to Icon shopping mall for a few items we needed. Only negatives were the rooms need some updating. Primarily the bathrooms. Some renovations was being done on a garden area directly outside our room that involved jackhammering all day long. Annoying but I understand that is part of improving the property.
Comment from Hotel Management
7 Jun 2024 by Author, Hotel Management
Dear Mr. Robert Morgan,
Thank you for your detailed feedback. We're glad to hear that you enjoyed your stay, our accommodating staff, and the breakfast buffet. We appreciate your understanding regarding the renovations and apologize for any inconvenience caused by the noise. Your comments about the rooms, especially the bathrooms, are noted and will be considered for future updates. We hope to welcome you back for an even more enjoyable experience once our improvements are complete.
Warmest Regards,
Management Aryaduta Palembang
by A verified traveler
Posted 19 Feb 2022 on Hotels
by A verified traveler
Reasonable stay, reasonable comfort.
Posted 15 Jan 2022 on HotelsHelp staff, a bit slow for early breakfast, but friendly and helpful. location near to shopping center was useful, but off major roads, so fairly quiet. Also the local mosque call to prayers at 4:15 was very quiet and could not be heard if the low background hum Air Con was used in the room. Furnishings a little tired but comfortable bed. Shower was over the bath and water went outside of curtain, Very hard to shower in a more controlled fashion. Rooms were large, hotel seems to attract families at weekends as kids stay for free. Walkable to my work location in M Hoesin Hospital.
by A verified traveler
Posted 14 Sep 2021 on Hotels
by A verified traveler
Posted 19 Jun 2021 on Hotels
by A verified traveler
polite staffs/yumm breakfast spread
Posted 26 Feb 2020 on HotelsThe staffs were very polite and respectful which is typical of Palembang culture..Breakfast spread is one of the best we ever had.
by A verified traveler
Posted 21 Jan 2020
by A verified traveler
Posted 13 Nov 2019
Everything is good, but lift maybe need to improve. Waiting time for the lift is quite long.
Comment from Hotel Management
27 Nov 2019 by Aryaduta Palembang, Hotel Management
Dear Guest,
Thank you for choosing to stay with us.
We are very concerned however to learn about the uncomfortable experience in regards to elevator facility. Please allow us to extend our sincere apologies for this inconvenience. We have taken necessary actions to rectify and avoid such issues from reoccurring in the future.
Thank you for bringing this matter into our attention. It is constructive feedback like these that will enable us to improve our service. We shall look forward for more opportunities to welcome you again to Aryaduta Palembang soon.
Yours sincerely,
Management of Aryaduta Palembang
by A verified traveler
Great service in the center of the city
Posted 17 Feb 2019 on HotelsThe location is inside of a shopping complex, you can find everything within a walking distance. Their service quality was really great, we got an upgrade since they ran out of our type of room. This is an old hotel, you can see from the furniture but still well maintained. The room is clean, fluffy pillow, very helpful staff.
Quite a pleasant to stay here.
Comment from Hotel Management
23 Feb 2019 by Management of Aryaduta Palembang, Hotel Management
Dear Mr. Edward,
Thank you for choosing to stay with us.
We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you.
All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon.
Yours sincerely,
Management of Aryaduta Palembang
