Ratings based on 177 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2023
Nice and quiet place to stay. The appartement is somewhat limited in amenities. There was a lack of some essential cookware and plates for someone wanting to cook a basic meal. The staff was friendly and helpful and the location is perfect for some quiet and relaxing vacations.
Comment from Hotel Management
6 Oct 2023 by Ona Palamós Aparthotel, Hotel Management
Hello! We can't thank you enough for your insightful review We're glad to hear that you found our location perfect for a quiet and relaxing vacation, and that our staff was friendly and helpful. We apologize for any inconvenience you experienced with the kitchen amenities. We'll make sure to check our inventory and replenish any missing items to ensure a comfortable stay for our guests. Your feedback is valuable to us, and we appreciate you bringing this to our attention.We'd love the chance to welcome you back for another stay.Cheers,Ona Palamós Aparthotel
by A verified traveler
Posted 15 Sep 2023
Hotel central pool closed day one for winter maintenance shame we booked there for the pool
Comment from Hotel Management
18 Sep 2023 by Manager, Hotel Management
Hi Rachel,We're grateful for you taking some time out to leave a review.We're glad to hear that you found our location convenient and central. However, we're sorry to hear that the pool was closed for maintenance on your first day. Our pool does undergo seasonal maintenance to ensure it's in tip-top shape for our guests. We hope you were able to enjoy it once it reopened!We appreciate your feedback on the room cleanliness, hotel condition, and service. We're always striving to improve, and your comments will help us do just that.We hope to see you again for an even better experience. Cheers,
by A verified traveler
Posted 15 Aug 2023
Excellent location a block from the beach and walkable to old town. Very helpful staff. Sketchy, almost useless wifi and weak air conditioning. Amenities are average - could benefit from a renovation.
Comment from Hotel Management
16 Aug 2023 by Ona Palamós Aparthotel , Hotel Management
Hi,David! Thanks for your thoughtful review We're thrilled to hear that you enjoyed our excellent location near the beach and the old town. Our team appreciates your kind words, as they work hard to make our guests feel welcome.We're sorry to hear that you had issues with the Wi-Fi and air conditioning. We understand how important these amenities are for our guests, and we'll look into improving them. As for the renovation, we're always working on enhancing our facilities to provide a better experience for our guests.We hope to see you again in the future for an even better stay! Take care,Ona Palamós Aparthotel
by A verified traveler
Posted 28 May 2023 on Hotels
Comment from Hotel Management
30 May 2023 by Ona Palamós Aparthotel, Hotel Management
Hi Nasir,Your kind words about your stay just made our day. Thanks!We are delighted that you had a pleasant experience with us We would be happy to welcome you back.Take care,Ona Palamós Aparthotel
by A verified traveler
Would come again
Posted 2 Oct 2022 on HotelsOur stay here was very enjoyable I cannot fault anything.The breakfast and dinner were excellent.
Comment from Hotel Management
9 Nov 2022 by Guest Experience Ona Hotels, Hotel Management
Hello Yvonne!Thank you very much for your review, we are delighted to know that you enjoyed your stay. We strive every day to provide the best service to our guests, and we are very happy to know that we have fulfilled it with you.We hope to welcome you again. Greetings!
by A verified traveler
Posted 23 May 2022 on Hotels
by A verified traveler
Can’t wait to go back.
Posted 6 Sep 2021 on HotelsGreat location, walking distance to the beach. Quite part of town and close to lots of other sites and beaches. The breakfast was my kids favorite food they ate everyday. The staff made this place the best. They were so helpful when we needed anything and went out of their way to translate for us on the phone when needed.
by A verified traveler
Well located apart hotel in Palamos
Posted 9 Aug 2021 on HotelsClose to the beach, this appart hotel could be really good but:
* the convertible sofa bed is not a real bed. The mattress is just some foam and it doesn’t transform into a 2 person bed but into 2 singles ‘beds’
* habitations are not sound proof, you will hear your neighbors
* there is no door between the sleeping room and the other room with the kitchen and the sofa bed, just the corridor (that give access to the bathroom too).
* reserve your parking beforehand, they will tell you you can do it later but you won’t be able to because it will be full and they won’t help you find a solution.
* no bottle opener in the kitchen!
And it is really clean and with all the facilities you can expect.
by A verified traveler
Posted 20 Jul 2021
As they do not own the parking lot it was expensive, 16 euros a day. The street parking around the hotel was constantly full but I am guessing if you were persistent you could find some. The room was nice but dated. The air conditioner worked very well. The hotel is one block from the beach which is extremely convenient. We booked with the breakfast included and it was worth it.
by A verified traveler
Posted 30 Aug 2019
