Ratings based on 36 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Sensational hotel
Posted 21 Feb 2024 on HotelsWhat a fabulous hotel is the Pakbeng Sanctuary Lodge. A stunning view over the Mekong River, beautiful rooms and a lovely bar/ restaurant.
There are 2 areas, the lower with superior rooms, a restaurant and swimming pool, and the upper with deluxe rooms and suites, also with a separate restaurant.
We were upgraded to a suite and it was luxurious.
The food is lovely and the drinks cold. The included breakfast was tasty.
Comment from Hotel Management
21 Feb 2024 by The Sanctuary Hotels & Resorts Team., Hotel Management
Dear Lucie,Sabaidee. The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.Best regards,
by A verified traveler
Beautiful room overlooking the Mekong
Posted 15 Feb 2023 on HotelsA beautiful hotel on the top of the hill overlooking the Mekong River. They picked me up at the boat and transported me to an oasis. This place was a great way to relax after my 6 hour boat ride to get there.
The people that worked there were friendly and the view from my patio was amazing. I loved watching the sun set over the river. I only wish I could have had more time to enjoy this place before starting my second day journey to Luang Prabang.
by A verified traveler from Lisboa
Posted 8 Feb 2020
Everything, except breakfast that was average and bellow what to expect
Comment from Hotel Management
20 Feb 2020 by Digital Marketer, Hotel Management
Sabaidee,
Dear AG,
The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.
We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.
We appreciate your comments and suggestions, the issues you raised are under improvements and we continuously strive in providing the best service to our clients.
by A verified traveler
You must stay more than one night. Trip highlight.
Posted 29 Dec 2019 on HotelsAn absolute marvelous hotel overlooking the Mekong. If you're travelling down by boat either way make the effort to stay 2 nights and not rush off on the next morning boat. Be awakened by elephants trumpeting on the banks opposite. The rooms are plush and spacious the staff are exceptional,big thanks to Fon. Great management team. And Wendy Leggat who runs the elephant sanctuary is a gem. To visit the elephants is a must. Great pool. Very nice restaurant with a fine set menu plus breakfast is great. Highly recommended we didn't want to leave. Many thanks.
Comment from Hotel Management
20 Feb 2020 by Digital Marketer, Hotel Management
Dear M C,
We thank you very much for the interest you have in our hotel, and the nice review you left. All your sentiments go straight to our hearts.
We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.
Thank you again for choosing us for your stop at our hotel and we are looking forward to welcoming you again.
by A verified traveler
A great stop over on the Mekong.
Posted 28 Sep 2019 on HotelsWe stayed at the Sanctuary as we had stayed in the sister hotel in Luang Prabang and loved it. We found this one not to be as polished but still an enjoyable stay.
Pakbeng is a 'stop-over' place as the boat cruise along the Mekong stops here meaning there was very little around in the local vicinity meaning we didn't leave the complex. We were upgraded to a 'deluxe' room but felt it lacked that prestige feel e.g. bed wasn't as comfortable as we've had previously and only 1 pillow.
The staff were very attentive, including the manager who welcomed us personally. The food was delicious and we enjoyed a bottle of red wine in the room as well as with dinner as it was so good. The view is exquisite along the Mekong and we even saw elephants bathing in the water on the opposite bank at 7am as we left. Amazing.
The hotel has it's own private pier to the river so our cruise picked us up there which was a real perk. The team helped us with our bags to the river making the whole process very easy.
We requested a breakfast box as we were leaving so early and were spoilt! We had an omelette each, crepes, toast with butter/jam and fresh fruit. Excellent.
Comment from Hotel Management
17 Oct 2019 by Digital Marketer, Hotel Management
Sabaidee,
Dear James,
The whole team of Sanctuary Hotel joins me in thanking you selecting our hotel as the destination of your holidays and for taking the time to review us.
We are delighted to have been able to bring you satisfaction. It is fundamental for us to satisfy our kind customers and we put all means to meet your expectations.
We appreciate your comments and suggestions, the issues you raised are under improvements and we continuously strive in providing the best service to our clients.
by A verified traveler
Posted 9 Aug 2019 on Hotels
Great hotel, staff were really helpful and friendly. Lovely view
by A verified traveler from UK
Read the reviews elsewhere before booking
Posted 6 Aug 2019 on HotelsSeriously I don't understand how people give this place 10/10 the best thing about the place was the view.
The room was ok.
The water to the room was intermittent. Twice I was in the shower covered in suds and the water stopped. On mentioning this to staff they seemed surprised although looking at other reviews this has been an issue for 4 years.
The menu was limited with only one vegetarian option. The beer was 3 times more expensive than elsewhere.
The elephants across the river were about 1 km away. Don't believe the pictures.
This place is expensive compared to elsewhere and I certainly wouldn't stay here again. Oh and the WiFi was terrible.
by A verified traveler
Beautiful Hotel
Posted 23 Jul 2019 on HotelsWe had a very brief stay at this beautiful hotel. Staff were amazing with a very big welcome from Ben the manager. Rooms were beautiful with all the amenities you need. The view was amazing and the town while very primitive, very interesting. Would have liked to stay another night the appreciate the area.
by A verified traveler
Posted 1 Mar 2019 on Hotels
Comment from Hotel Management
2 Mar 2019 by Sales & Marketing Assistant , Hotel Management
Dear customers,
On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us
We hope to welcome you again very soon. The whole Sanctuary Hotels and Resorts team and I wish you a pleasant day.
Best regards
The Sanctuary Hotels & Resorts team
by A verified traveler
Posted 19 Feb 2019
all is good and i think you shoudl not force people to write so may characters as some people have limited ability in writing and foreigh languages
Comment from Hotel Management
23 Feb 2019 by Sales & Marketing Assistant , Hotel Management
Dear customers,
On behalf of the entire Sanctuary Hotels and Resorts team, we wanted to thank you for your kind comment posted on our Expeadia page. We are delighted to have been able to bring you entire satisfaction.
Indeed, your satisfaction is also ours so we do our best to provide you the best services possible.
Thank you again for choosing us for your stopover in Pakbeng and we do hope to welcome you again soon, the whole Sanctuary Hotels and Resorts team and I wish you an agreeable day.
Best Regards,
