Ratings based on 11 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
When first check in the hotel room, found that the shower area is full of THICK BLACK MOULD. The toilet bidet is dirty and rusty. The shower gel is empty and the housekeeper don't even check or bother to refill it . Have to personally go down to the hotel reception to feedback to fix all these issues as the phone line unable to reach the Housekeeper or Reception. When request for more drinking water, were been told that is chargable for 20 baht. The room cleaniness is bad too as can find spider web below the bed.
by A verified traveler
Posted 2 Nov 2024
Rooms feel dated and not well maintained. Mold is visible along the edges of the shower screen. Waste water couldn’t clear from the toilet and I had to spend almost an hour to clear my poop out. I wouldn’t return.
Breakfast selection is acceptable not wonderful nor memorable
Comment from Hotel Management
4 Nov 2024 by Nattadej P., Hotel Management
Dear Khun Wei Jin,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience with the room maintenance and bathroom facilities is certainly not up to our standards, and we are addressing these concerns with our housekeeping and maintenance teams immediately.We understand how frustrating it must have been to deal with the plumbing issue, and we regret the inconvenience it caused you. Please know that we are taking steps to ensure this does not happen again.While we are glad to hear that you found our breakfast selection acceptable, we strive to provide a memorable dining experience and will work on improving this aspect as well.We hope you will give us another chance to provide you with a better experience in the future.Your Sincerely,Nattadej P.Director of Operations and Quality Assurance
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Natt, Hotel Management
Dear Khun MichaelThank You for staying with us. We work hard to make our guests happy, and we appreciate your feedback.Yours sincerely,Thawintorn KanungkidGeneral Manager
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
25 Jan 2024 by Natt, Hotel Management
Dear Khun Michael,Thank you very much for your feedback through this platform. We are working hard to make our guest happy.Kind regardsThe Management
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
23 Jan 2024 by Natt, Hotel Management
Dear Khun Pooncharas,Thank You for staying with us. We will more work harder to make our guests happy, and we appreciate your feedback.Yours sincerely,Thawintorn KanungkidGeneral Manager
by A verified traveler
Nice hotel
Posted 26 Dec 2023 on HotelsThe room is spacious with nice balcony. Staff are friendly.
Comment from Hotel Management
28 Dec 2023 by Natt, Hotel Management
Dear Khun King ManThank you very much for your kind compliments to our staff through this platform. We were pleased to know that you appreciated the friendliness of our staff and enjoyed your stay at Lacol Khaoyai – A Chatrium Collection. Your comments on the service provided our staff are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you and family back again soon in the near future. Yours sincerely,Thawintorn KanungkidGeneral Manager
by A verified traveler
Posted 29 Nov 2023
The breakfast start at 7 am. It as a wide spread of western, Thai and Chinese variety. The food was delicious. The staff was helpful and service was very good.
Comment from Hotel Management
30 Nov 2023 by Natt, Hotel Management
Dear Khun Ng Chye,Thank You for staying with us. We work hard to make our guests happy, and we appreciate your feedback.Yours sincerely,Thawintorn KanungkidGeneral Manager
by A verified traveler
Posted 8 Oct 2023
Comment from Hotel Management
2 Nov 2023 by Natt, Hotel Management
เรยน คณ Janetida,ทางโรงแรมขอขอบพระคณ สำหรบฟดแบคผานชองทาง Expedia. ทางโรงแรมจะรบดำเนนการแกไข ปรบปรง และจะทำงานอยางหนกและพฒนาตอเนอง เพอคณภาพการบรการทดยงขน. เราหวงเปนอยางยงวา เราจะไดรบโอกาสทจะตอนรบทานกลบมาอกครง ขอแสดงความนบถอ คณะผบรหารโรงแรม Lacol Khaoyai – A Chatrium Collection
by A verified traveler
Posted 1 Aug 2024 on Hotels
Fijne kamer met goede bedden.
Mooi zwembad, lekker ontbijt. Gunstige ligging.
Comment from Hotel Management
2 Aug 2024 by gong, Hotel Management
Dear Maria,Thank you for your positive review! We’re thrilled to hear you enjoyed the room, beds, pool, and breakfast. It’s great to know that our location was convenient for you as well. We hope to welcome you back soon.Best regards,Kriengsak HansaGeneral Manager
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by gong, Hotel Management
Dear juha,Thank you for rating us on Expedia. Hope to see you again soon.Best regards,Kriengsak HansaGeneral Manager
