Ratings based on 66 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Amazing Hotel and great location. Staff was very helpful and accommodating.
by A verified traveler
Don
Posted 27 Feb 2024 on HotelsI was very disappointed with the customer service of this hotel.
by A verified traveler
Posted 2 Dec 2023 on Hotels
by A verified traveler from London
Posted 30 Dec 2020
I do not normally review unless very good or very bad. This was very bad. This is not a 4 star property in my opinion. It is more like 2 star. I paid for deluxe room. Pool access. The pool was dirty and not inviting. The safe did not work in the room. The shower was Luke warm at best. The shower curtain was cheap and kept falling down. No mini bar just a fridge. When asking where the bar was it was closed due to COVID. No prior notice of this. Only good thing was location, and the room was clean, but the furniture was cheap and not very usable. No desk to work etc. Poor all round.
by A verified traveler
Posted 23 Oct 2019
by A verified traveler
Posted 22 Oct 2019
The hotel is in very good location. However, the cleaning of the room in the balcony area have some kind like blood stain in the room (310). The staff was friendly and helpful. The towel have the smell like wet cloth. Overall, it is very good for the price and the location was good for walking street
by A verified traveler
Posted 3 Oct 2019
DON’T WASTE YOUR MONEY ON THIS RIP OFF HOTEL.
I am not one to leave a bad review, but I wish I would have read about / known what I am about to say before I WASTED my money here. As a SOLO FEMALE traveler, this hotel did nothing but disappoint me.
PAPER THIN WALLS- don’t expect to get any sleep. I woke up every morning to OTHER people’s alarms in other rooms, even could hear people sneezing & talking in their rooms!
BUGS EVERYWHERE- there were more mosquitos in my room at this hotel than in my wooden bungalow in the Pai jungle that I stayed at prior to coming here.
HORRIBLE I repeat HORRIBLE SERVICE!!!- this is what upset me the most. As a female solo traveler I expected a bit more attentiveness and found it no where. When I arrived, they seemed annoyed to even have to show me my room / where to get coffee & food. The ladies at the front desk just sit there on their phones, that’s if they’re even at the desk! I got injured & had to check out early, they literally complained to me about having dirty sheets (my knee wound had oozed in my sleep) and provided me NO help when I told them about the accident. Most offensively, when I politely provided feedback to the lady at the front desk that they should be a little more attentive to female solo travelers next time one stays at the hotel (I used those exact words & a calm voice) the lady had the audacity to YELL AT ME saying she helped me out enough. SO RUDE. DONT STAY HERE. so many BETTER options for WAY LESS $$.
by A verified traveler
Excellent value in the heart of Pai.
Posted 4 May 2019 on HotelsAfter a nightmare check-in at another hotel south of the city, we rebooked at Ai Pai and couldn't have picked a better spot. The staff is super friendly, the rooms are immaculate and the pool was the perfect way to beat the heat.
by A verified traveler
Great
Posted 19 Feb 2019 on HotelsVery comfortable, really close to the walking street but quiet. Great pool. Beutifull decoration.
by A verified traveler
Posted 12 Feb 2019
